Junior Technical Support Specialist
Copilot$40,000 - $55,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information TechnologyIndustries
Requirements
- Formação Técnica em TI e/ou ensino médio completo
- Conhecimentos Técnicos em Windows, ITIL, Processos & Qualidade e Microsoft Office 2007/2010
- Conhecimentos Avançados em Informática (Windows, Linux, VPN, Outlook, Office365, Microsoft Office, Internet, impressão em rede, suporte a HW de PC e notebook, conhecimento em configuração MAC OS)
- Disponibilidade para trabalhar em escala 6x1
- Boa comunicação escrita
- Organização
- Facilidade para trabalho em equipe
- Pontualidade, flexibilidade e resiliência
- Localidades: Bahia ou Espírito Santo
Responsibilities
- Suporte a usuários no atendimento técnico de solicitações ou problemas de TI
- Resolução de solicitações / incidentes de acordo com o catálogo de serviços (metodologia ITIL)
- Atuação com suporte remoto para solução em primeiro contato conforme procedimentos técnicos
- Habilidade para analisar e priorizar ocorrências
- Contribuir na atualização da base de conhecimento indicando melhorias contínuas no projeto em que atua
Skills
Windows
ITIL
Microsoft Office
Linux
VPN
Outlook
Office365
Network Printing
PC Hardware
Notebook Support
MAC OS
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
Risks
Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.
Differentiation
DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.
Upsides
DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.
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