Analista de Service Desk Bilingue at DXC Technology

Salvador, Bahia, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Fluency in English is required. Candidates should possess knowledge of Help Desk/Service Desk operations, quality control, process mapping, and document management. Familiarity with data analysis and quality tools like PDCA and Six Sigma is expected. The role requires strong communication, interpersonal skills, dynamism, proactivity, organization, assertiveness, flexibility, and concentration, along with a positive attitude and teamwork capabilities. Availability to work a 6x1 shift scale is also necessary.

Responsibilities

The Bilingual Service Desk Analyst will provide technical support to users for IT requests and issues. This includes answering and logging all technical support requests received via phone, chat, and ticket system. The analyst will resolve requests and incidents according to the service catalog using ITIL methodology, providing remote support for first-level solutions within established timeframes. They will analyze and prioritize occurrences, and contribute to updating the knowledge base by suggesting improvements and solutions to enhance efficiency and user satisfaction.

Skills

Service Desk

Help Desk

Technical Support

Problem-solving

Communication (verbal)

Communication (written)

Process Mapping

Quality Control

Data Analysis

PDCA

Six Sigma

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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