Tier 1 Service Desk Specialist
MakparSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
TI, TecnologiaIndustries
Requirements
- Conhecimento em operações de Help Desk / Service Desk
- Inglês fluente
- Controle de Qualidade / Mapeamento de processos / Conhecimento de gestão documental
- Habilidade em análise de dados e uso de ferramentas de qualidade, como PDCA, Six Sigma, entre outras
- Disponibilidade para trabalhar em escala 6x1
- Boa comunicação verbal e escrita
- Bom relacionamento interpessoal
- Perfil dinâmico e proativo em um ambiente de constantes mudanças
- Organização
- Proatividade
- Atitude positiva
- Trabalho em equipe
- Solução de conflitos/assertividade
- Flexibilidade
- Concentração
Responsibilities
- Suporte a usuários no atendimento técnico de solicitações ou problemas de TI
- Atender e registrar todas as solicitações de suporte técnico recebidas via telefone, chat e sistema de tickets
- Resolução de solicitações / incidentes de acordo com o catálogo de serviços (metodologia ITIL)
- Atuação com suporte remoto para solução em primeiro contato conforme procedimentos técnicos dentro dos prazos estabelecidos
- Habilidade para analisar e priorizar ocorrências
- Contribuir na atualização da base de conhecimento indicando melhorias contínuas e soluções para aumentar a eficiência e a satisfação do usuário
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Analyst position?
The job offers a competitive salary along with various benefits.
Is this a remote position or does it require office work?
The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
What skills are required for this Service Desk Analyst role?
Required skills include knowledge in Help Desk/Service Desk operations, fluent English, quality control/process mapping/document management knowledge, data analysis with tools like PDCA and Six Sigma, good verbal/written communication, and interpersonal skills.
What is the company culture like at DXC Technology?
DXC fosters strong connections and community, prioritizes in-person collaboration with flexibility, and is committed to an inclusive environment, equal opportunities, work-life balance, and career growth in a pleasant multinational setting.
What makes a strong candidate for this role?
Strong candidates have a dynamic and proactive profile, organization, positive attitude, teamwork skills, conflict resolution/assertiveness, flexibility, and concentration, plus availability for a 6x1 shift schedule.
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
Risks
Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.
Differentiation
DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.
Upsides
DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.
Related Jobs
RemoteRemoteSenior Bilingual Client Support Specialist
Autotrader.caSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteIT Support Engineer
Abridge$100,000 - $115,000/year
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteFirst Notice of Loss Agent (FNOL)
Kin Insurance$44,000 - $53,000/year
- Full Time
- Entry Level & New Grad
RemoteBilingual Call Center Representative
HumanaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteIT Analyst, Remote
ZūmSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)