Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce) at Thunder

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
Comfortable establishing credibility with key customer decision makers and influencers
Strong problem-solving and analytical skills
Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
Ability to distill customers’ strategic business requirements into product insights
Strong verbal/written communication and presentation skills, plus extraordinary listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Strong skills in data analysis and creating dashboards
Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

Responsibilities

Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client’s business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
Help ensure Quality deliverables

Skills

Key technologies and capabilities for this role

Amazon ConnectService Cloud VoiceSalesforceSalesforce Service CloudAWSAppExchangeSalesforce ConfigurationUser StoriesBusiness Process Documentation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote and available to candidates in the United States or Canada.

What experience is required for this role?

Candidates need 2-4+ years of consulting experience within the Salesforce Partner or AWS ecosystems and 2+ years of hands-on configuration of Service Cloud Voice and Amazon Connect.

What certifications are preferred for this position?

Highly preferred certifications include Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer. Preferred Salesforce certifications are Advanced Administrator and Service Cloud Consultant.

What are the key soft skills needed for this role?

Strong problem-solving and analytical skills, verbal/written communication and presentation skills, extraordinary listening skills, and the ability to establish credibility with key customer decision makers are required.

What is the compensation for this contract role?

This information is not specified in the job description.

Thunder

Salesforce consulting and business optimization services

About Thunder

Thunder Consulting specializes in Salesforce consulting, helping businesses of all sizes optimize their use of the Salesforce CRM platform. Their services include 'Accelerate,' which speeds up implementation, 'Activate,' which engages users to ensure full utilization, and 'Amplify,' which offers ongoing support and adaptation to changing needs. Unlike many competitors, Thunder Consulting emphasizes a strong commitment to diversity, equality, inclusivity, and belonging within its workforce. Their goal is to empower organizations to achieve their business objectives through effective Salesforce strategies and support.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$15.6MTotal Funding

SERIES_ACompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Mandatory "Minimum Vacation"

Generous employer-paid health insurance

Employee equity opportunities

Super focus on wellbeing

Risks

Increased competition in the Salesforce consulting market may impact Thunder's market share.

Rapid technological advancements could challenge Thunder's ability to integrate new solutions effectively.

Economic downturns may lead to reduced spending on consulting services, affecting Thunder's revenue.

Differentiation

Thunder specializes in Salesforce consulting, offering unique services like Accelerate, Activate, and Amplify.

The company has a dedicated Generative AI practice, enhancing customer experience and productivity.

Thunder's commitment to DEIB and remote work sets it apart in the consulting industry.

Upsides

Thunder's new Salesforce Data Cloud offering optimizes marketing and services operations for clients.

The $16M Series A funding supports global expansion and cloud innovation initiatives.

Growing demand for AI-driven CRM solutions boosts Thunder's market potential and client base.

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