Aircraft Maintenance Analyst (AMA) at Jet Support Services

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aviation, Business AviationIndustries

Requirements

5+ years of experience in aircraft maintenance or a related role
Proficiency in maintenance management software and tools (e.g., Traxxall)
Ability to troubleshoot and resolve database-related issues
Strong analytical skills with the ability to interpret complex data
Detail-oriented with strong communication skills
Proven ability to work with web-based applications such as Traxxall
High level of technical expertise in aircraft maintenance
Experience with Salesforce (preferred but not required)
Proficient in Microsoft Word, Excel, Outlook, & PowerPoint
FAA Airframe and Powerplant Certification (preferred but not required)

Responsibilities

Serve as the primary point of contact for customers, providing in-depth guidance on the use of products in real-world maintenance and compliance scenarios
Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of the product suite
Proactively engage with customers to understand their needs, resolve issues, and help them achieve operational goals, ensuring long-term adoption and satisfaction
Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization
Work closely with sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience
Gather customer feedback to identify product improvements and collaborate with the product team to refine features and functionalities

Skills

Aircraft Maintenance

Traxxall

MRO

Business Aviation

Technical Advisory

Maintenance Programs

Parts Sourcing

Customer Support

Aviation Software

Asset Finance

Jet Support Services

Provides aircraft maintenance and financial services

About Jet Support Services

Jet Support Services, Inc. (JSSI) specializes in providing maintenance support and financial services for the business aviation sector, catering to owners and operators of jets, turboprops, helicopters, and piston aircraft. The company’s main product is the Hourly Cost Maintenance Program (HCMP), which allows clients to manage their maintenance expenses with predictable, fixed hourly rates covering everything from routine inspections to major overhauls. JSSI also offers parts leasing services, enabling clients to efficiently order necessary parts for their aircraft, and advisory services that provide expert guidance on maintenance and management. What sets JSSI apart from competitors is its comprehensive suite of services designed to enhance the efficiency and reliability of aircraft maintenance, along with its strong focus on customer support. The company aims to minimize downtime for its clients and maximize the operational readiness of their aircraft.

Chicago, IllinoisHeadquarters

1989Year Founded

DEBTCompany Stage

Financial Services, AerospaceIndustries

201-500Employees

Benefits

Health coverage - We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year.

Paid time off - We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.

Retirement package - We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.

Transporation - Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.

Risks

Increased competition from companies advancing sustainable aviation technologies may impact JSSI's market share.

Expansion in Latin America poses risks related to economic instability and regulatory challenges.

Recapitalization may lead to increased financial scrutiny and pressure on operational decisions.

Differentiation

JSSI offers the only hourly cost maintenance program for all business aircraft types.

JSSI's global network of certified technical advisors ensures comprehensive maintenance support.

JSSI Parts Leasing provides efficient parts ordering and leasing for various aircraft models.

Upsides

JSSI's expansion in Latin America captures growing demand in the business aviation market.

The introduction of JSSI PartsHub enhances operational efficiency for clients.

Strong financial backing from Blackstone supports JSSI's growth and innovation.

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