AI Operations Specialist at Majority

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial ServicesIndustries

Requirements

Bilingual in Spanish and English
Fantastic communication skills and love to work in teams
Extremely proactive and not afraid to take ownership and make decisions
Passion for process and continuous improvement, especially in user-experience and customer-facing roles
Already use AI in day-to-day life and eager to implement different AI tools into operations
Thrive in a dynamic, self-starter, high-pace startup environment
Love working with customers, understanding their needs, and improving products to better serve them

Responsibilities

Own and build the AI Service experience to enable high tech for high touch
Monitor operational performance and quality of the AI features
Develop analytics of customer service
Work closely with the CS team to improve volumes, resolution, and efficiency
Implement AI and automation tools to build for scale and empower the Escalations team to resolve better/faster
Team up with Risk, Compliance, Product, and Engineering teams to investigate customer behaviors, understand customer needs, and keep customers happy
Lead communications with operational partners and providers
Assist with additional initiatives to reduce operational downtime, improve stability, and implement automations

Skills

Key technologies and capabilities for this role

AI OperationsAI Service DesignOperational AnalyticsCustomer Service AnalyticsCross-functional CollaborationWorkflow OptimizationAI MonitoringPerformance Metrics

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This role is based out of Miami, from our offices in Wynwood and Doral.

What language skills are required for this position?

The role requires you to be bilingual in Spanish and English.

What key traits make a strong candidate for this role?

Strong candidates are proactive, take ownership, have fantastic communication skills, love team work, and have a passion for process improvement and AI tools in a high-pace startup environment.

What is the company culture like at MAJORITY?

MAJORITY has a diverse team from over 40 countries, focused on empowering migrants, building meaningful products that bridge cultural distances, and operating at startup-pace.

What is the salary or compensation for this role?

This information is not specified in the job description.

Majority

Mobile banking services for migrants

About Majority

MAJORITY provides a mobile banking solution tailored for migrants, offering services like international money transfers, mobile top-ups, and personalized financial advice. The mobile app enables users to send money abroad without fees, save money, and make free international calls to over 20 countries. MAJORITY addresses the specific financial challenges faced by migrants, such as high transfer fees and limited access to traditional banking. Unlike competitors, MAJORITY focuses on a niche market, providing multilingual customer support and fostering a community among users. The company's goal is to simplify banking for migrants, helping them manage their finances and stay connected with their families.

Stockholms kommun, SwedenHeadquarters

2019Year Founded

$95.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Risks

Emerging competition from niche digital banks could challenge MAJORITY's market share.

Regulatory scrutiny on account opening requirements may impact MAJORITY's customer acquisition.

Geopolitical risks at the Texas border could affect MAJORITY's operations.

Differentiation

MAJORITY offers a unique banking solution tailored specifically for migrants.

The company provides multilingual support and personalized financial advice for diverse migrant communities.

MAJORITY's app-based platform includes fee-free international money transfers and discounted international calls.

Upsides

MAJORITY's expansion into Texas positions it strategically near the U.S.-Mexico border.

The $37.5 million Series B funding boosts MAJORITY's capacity for innovation and expansion.

The growing U.S. immigrant population presents a substantial market opportunity for MAJORITY.

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