Job Description

Position Overview

• Location Type: [Not specified]
• Employment Type: Full-Time
• Salary: $134K - $262K

Hiya is revolutionizing voice communication, focusing on security and productivity. We protect against spam and fraud, connect businesses with customers, and secure global telecommunications. Our Voice Intelligence Platform powers over 500 million users worldwide. This role focuses on developing and integrating AI solutions into Hiya’s products, emphasizing rapid iteration, prompt engineering, and practical application.

Responsibilities

• Integrate AI solutions into existing products and workflows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Conduct model evaluations, prompt engineering, and fine-tuning of large language models (LLMs).
• Implement and manage AI orchestration, including agent-based systems.
• Participate in the design and implementation of AI-powered applications and interfaces.
• Help shape the technical direction and best practices for LLM application development.
• Stay at the forefront of AI research and incorporate state-of-the-art techniques.

Requirements

• Proficiency in programming languages such as Python, JavaScript, or TypeScript.
• Experience working with foundational model APIs and pre-trained open source models.
• Strong understanding of machine learning workflows, including model evaluations and LLM fine-tuning.
• Familiarity with AI orchestration and agent-based systems and best practices (LangChain, AutoGen, n8n).
• Excellent problem-solving skills and the ability to work independently and collaboratively.
• Strong communication skills and the ability to translate technical concepts to non-technical stakeholders.

Company Information

About Us: At Hiya, we’re revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications. Since 2015, we’ve been at the forefront of voice intelligence innovation. Our network & solution partners include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.

Key Values: The person in this role must embody Hiya’s key values:

• Serving our customers
• Doing rather than observing
• Improving ourselves and our business
• Owning and holding ourselves accountable for success
• Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.