AI Chatbot Product Manager at Binance

Hong Kong

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, Cryptocurrency, FinTechIndustries

Requirements

Bachelor degree or above
Must have product design experience in CS bot
Have good communication skills with multiple stakeholders
Possess strong data analysis and user insight skills
Excellent problem solving and analytical skills

Responsibilities

Responsible for the overall planning, design, delivery and promotion of CS bot management platform (knowledge base, chat flow, ticket center, etc.)
Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc
Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives
Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements

Skills

Key technologies and capabilities for this role

Product ManagementCS BotAIBig DataData AnalysisUser InsightsKPI AnalysisStakeholder CommunicationUI/UX CollaborationProblem Solving

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position offers full-time onsite or remote employment, with a work-from-home arrangement that may vary depending on the work nature of the business team.

What is the salary for this AI Chatbot Product Manager role?

This information is not specified in the job description.

What skills are required for this role?

Required skills include product design experience in CS bot, good communication skills with multiple stakeholders, strong data analysis and user insight skills, and excellent problem-solving and analytical skills. A bachelor's degree or above is also required.

What is the company culture like at Binance?

Binance features a flat structure, user-centric global organization where you collaborate with world-class talent, tackle fast-paced projects with autonomy in an innovative environment, and thrive in a results-driven workplace.

What makes a strong candidate for this position?

A strong candidate will have prior product design experience specifically in CS bots, along with strong communication, data analysis, user insight, and problem-solving skills.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

Land your dream remote job 3x faster with AI

Try Jobo Free