[Remote] AI Application Analyst at Twilio

Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Human ResourcesIndustries

Requirements

Proven experience in prompt engineering and developing AI instructions for conversational agents or assistants
Strong understanding of AI language models and natural language processing concepts
Ability to write clear, concise, and effective AI instructions to guide model behavior
Experience collaborating with cross-functional teams to translate business needs into AI solutions
Ability to work independently while also collaborating effectively with team members
Familiarity with Python is a plus but not mandatory
Excellent communication skills, with attention to detail and quality in AI content creation
Demonstrated problem-solving skills and ability to work in a fast-paced, evolving environment

Responsibilities

Drive outcomes with stakeholders from requirement gathering and problem identification to build, test, launch, and enable automation solutions
Design and development of AI agents and assistants by crafting clear, precise prompts and detailed AI instructions tailored to People Team needs
Build and deliver AI related enablement and training to end users
Continuously design, test and refine prompt structures and instruction sets to optimize AI response accuracy, relevance, and usability
Drive evaluation, testing, and integration and enablement of new enterprise AI tools (ie Gemini) for the People team specifically
Analyze AI agent interactions and performance data to identify areas for improvement and implement iterative enhancements
Create comprehensive documentation of prompt engineering methods and AI instruction guidelines to support team adoption and future projects
Participate as a member of the People Data Solutions (PDS) and AI team to help shape and drive team strategy and roadmaps, as well as design, test, and help launch broader PDS products

Skills

Key technologies and capabilities for this role

Prompt EngineeringAI Instruction DevelopmentAI AgentsAI AssistantsRequirement GatheringProblem IdentificationAutomationTrainingCommunication

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Twilio follows a remote-first work policy, allowing team members to work from the comfort of their homes regardless of location.

What are the required skills for the AI Application Analyst role?

Proven experience in prompt engineering and developing AI instructions is required.

What is the salary range for this position?

This information is not specified in the job description.

What is the company culture like at Twilio?

Twilio has a strong culture of connection, global inclusion, and a remote-first approach, with a vibrant team of diverse experiences making a global impact.

What makes a strong candidate for this role?

Candidates with proven experience in prompt engineering and AI instruction development, along with diverse backgrounds from any industry, are encouraged to apply.

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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