Agente de Soporte Remoto at Accenture

Santiago, Santiago Metropolitan Region, Chile

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Conocimiento de sistemas operativos y aplicaciones comunes: Windows, MacOS, suites de oficina, navegadores web, etc
Manejo de herramientas de gestión de tickets y CRM: Jira, ServiceNow, Zendesk, Salesforce, OneCRM, entre otros
Capacidad para realizar diagnósticos básicos de hardware y software
Gestión de bases de datos de conocimiento y documentación técnica
Competencia en teletrabajo y manejo de plataformas colaborativas
Uso de tecnologías de IA generativa: chatbots avanzados, motores de búsqueda inteligentes
Entre 6 meses y 2 años de experiencia en roles similares
Habilidades técnicas, orientación al cliente y capacidad para trabajar de forma autónoma y colaborativa

Responsibilities

Brindar soporte técnico remoto a usuarios en diversos canales digitales
Diagnosticar y resolver incidencias relacionadas con software, hardware y redes
Documentar soluciones y mantener actualizada la base de conocimiento
Gestionar casos en herramientas de ticketing y CRM
Colaborar en iniciativas de mejora continua del servicio

Skills

Windows

MacOS

Office Suites

Web Browsers

Jira

ServiceNow

Zendesk

Salesforce

OneCRM

Ticketing Tools

CRM

Hardware Diagnostics

Software Diagnostics

Knowledge Base Management

Teleworking Tools

AI Generative Technologies

Chatbots

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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