Agent Product Manager at Decagon

New York, New York, United States

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$190,000 – $260,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Enterprise Software, Customer SupportIndustries

Requirements

4+ years of relevant experience (e.g., founder, product manager, engagement manager, consultant, etc.)
Deep technical acumen — able to understand and shape AI agent designs
Strong communication and relationship-building skills
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Bonus: CS, Engineering, or Math degree — or equivalent technical experience

Responsibilities

Build, design and optimize AI agents in collaboration with customers — understanding their workflows, pain points, and goals
Act as strategic advisors, helping customers get the most out of Decagon's platform
Run tight feedback loops into Engineering — influence feature development based on real customer needs
Collaborate with your engineering pod to build new features when required to support specific customer use cases
Own enterprise customers' AI agents end-to-end, from implementation to steady-state
Represent Decagon externally — working closely with customers and prospects, participating in key deployments

Skills

AI Agents

Product Management

Customer Workflows

Engineering Collaboration

Technical Acumen

Relationship Building

Workflow Optimization

Customer Implementation

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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