Solution Consultant - Employee Experience, Customer Workflow, ITX

Employment Type: Full-time Location Type: Remote Salary: Not specified

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. With innovative AI-enhanced technology, we serve over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. We are driven by a purpose to make the world work better for everyone.

Position Overview

As a member of the Solution Consulting team, you will play a crucial role in supporting the sales of our [Employee Experience, Customer Workflow, ITX] solutions. You will be instrumental in driving revenue for one of our products, working in close partnership with Sales, Product Management, and the executive team. This is a hands-on technical consultant role requiring both breadth and depth in solution delivery and positioning during sales cycles.

Responsibilities

• Act as a technical consultant with advanced ability to develop, position, and provide product-specific solutions during sales cycles.
• Achieve quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert for a client-facing sales team.
• Lead discovery workshops to understand customer challenges and deliver product demonstrations that align our solutions with customer needs.
• Respond to product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide feedback to product management on product enhancements to address customer needs and add value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, exploring AI's impact).
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to drive execution excellence.
• Ability to travel as necessary.
• FD21

Work Personas

ServiceNow embraces a flexible and trusting approach to distributed work. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and assigned work location. Eligibility for a work persona may involve confirming the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. This includes consideration for employment in accordance with legal requirements for qualified applicants with arrest or conviction records.

Accommodations

We are committed to creating an accessible and inclusive experience.