ServiceNow

Advisory Solution Consultant, ITOM - Central or West USA

Denver, Colorado, United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Information Technology, SoftwareIndustries

Job Title: ITOM Solution Architect

Employment Type: Full-time Location Type: Remote Salary: $131,925 - $217,725 (Base Pay - varies based on qualifications, skill level, competencies, and work location)


Company Description

ServiceNow, founded in San Diego, California in 2004, is a global market leader transforming how work is done. With over 8,100 customers, including 85% of the Fortune 500®, our AI-enhanced, cloud-based platform connects people, systems, and processes to drive smarter, faster, and better ways of working. We are on a mission to make the world work better for everyone.


Position Overview

ServiceNow is seeking a highly technical and customer-facing ITOM Solution Architect with hands-on expertise in core IT Operations disciplines. This role focuses on strategic pre-sales engagements, leveraging the Now Platform's ITOM portfolio (Discovery, Service Mapping, AIOps, Observability, and Cloud solutions) to demonstrate value to clients.


Responsibilities

  • Drive Sales Opportunities: Showcase the power of ServiceNow ITOM, with a focus on Discovery, Service Mapping, AIOps, Observability, and Cloud-native visibility.
  • Develop Solution Assets: Build and maintain compelling solution demos and reusable showcase assets addressing common ITOM customer challenges and goals.
  • Lead Proof-of-Value (PoV) Engagements: Design and lead PoVs to demonstrate how ServiceNow delivers proactive operations and service-aware intelligence.
  • Collaborate with Product Teams: Work closely with Product Management and Engineering to relay field feedback and influence roadmap alignment.
  • Technical Qualification & Design: Qualify technical requirements, lead solution workshops, and guide customers through architectural design conversations.
  • Enable Solution Consultants: Train Solution Consultants across the field on best practices, demo delivery, and messaging for ITOM solutions.
  • Respond to RFPs/RFIs: Support product evaluations and respond to RFPs/RFIs with clear, concise technical documentation and insight.
  • Subject Matter Expertise: Participate in industry and customer events (executive briefings, user groups, webinars) as an ITOM subject matter expert.
  • Transition to Implementation: Align with Professional Services and Sales to ensure a smooth transition from pre-sales to successful implementation.

Qualifications

To be successful in this role, you should have:

  • Deep, hands-on experience with Discovery: Including SNMP, WMI, SSH, and API-based collection methods.
  • Practical knowledge of Service Mapping: Including CI modeling and CMDB architecture.
  • Familiarity with modern AIOps capabilities: Including event correlation, root cause analysis, and predictive insights.
  • Understanding of Observability principles: Including metrics, logs, and traces across hybrid and cloud-native infrastructure.
  • Experience with Cloud Platforms: Such as AWS, Azure, GCP, and VMware, and hybrid service models.
  • Strong scripting and integration skills: In JavaScript, PowerShell, Scripting Languages, and REST APIs.
  • Comfort with complex enterprise architectures: Including distributed application environments.
  • Experience with ITIL-based processes and CMDB health best practices.
  • 7 years of Pre-sales experience or technical consulting background with a passion for solution storytelling.
  • Excellent communication skills: Ability to engage effectively with both technical and executive stakeholders.

Compensation and Benefits

  • Base Pay: $131,925 - $217,725 (guideline; actual compensation varies)
  • Variable/Incentive Compensation: On Target Earnings (OTE) for sales positions.
  • Equity: When applicable.
  • Benefits:
    • Health plans, including flexible spending accounts.
    • 401(k) Plan with company match.
    • Employee Stock Purchase Program (ESPP).
    • Matching donations.
    • Flexible time away plan.
    • Family leave programs.

Skills

ITOM
Discovery
Service Mapping
AIOps
Observability
Cloud Solutions
Solution Architecture
Pre-sales
Solution Demos
Proof-of-Value (PoV)
RFP/RFI Response

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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