[Remote] Advisor, Customer Logistics and Supply Chain Specialist at The Coca-Cola Company

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

College degree preferred
1 or more years of experience preferred
Strong customer service and relationship background
Strategic thinking, effective communication and business writing skills
Strong research or analytical skills
Attention to detail
Effective problem solver
Influencing skills
Strong sense of urgency
Ability to make timely and informed decisions
Ability to build collaborative relationships
Knowledge of CCNA Product Supply system, Order Management and Salesforce & SAP a plus
Ability to work independently with minimal daily supervision
Ability to excel in a fast-paced and changing work environment

Responsibilities

Single point of contact for customers across business units
Partner with sales teams and brokers to address customer satisfaction needs
Partner with Product supply, Supply planning, logistics and transportation teams to resolve order flow concerns
Manage phone calls and emails from customers and internal stakeholders
Process order changes, communicate all order changes, and track/reschedule customer orders
Apply best practices to resolve issues with product orders to meet delivery dates
Proactively manage order flow and communication of In Full issues
Recognize and track trends with customer issues and suggest process improvements
Improve quality and speed to meet and exceed customer expectations
Work collaboratively and independently to resolve escalations
Analyze, coordinate, and participate in implementation of design projects
Manage expedited orders, customer order change requests, customer pick ups, transportation issues, dock cuts, ship withs, general product information, plant redirects, and over/short/damaged products

Skills

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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