Advanced Field Engineer, Imaging at GE Healthcare

İstanbul, İstanbul, Türkiye

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Qualified to Degree level or equivalent knowledge or experience
Technical analytical skills
Solid Field Services experience in Imaging
4 - 6 years Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Proficiency in English
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations

Responsibilities

Maintains all models specific to a modality in the assigned area
Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
Daily interface with doctors and technicians on equipment status issues
Acts to ensure satisfaction to primary customers
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Assists in the growth and direction of business in his/her geographic area
Responsible for Warranty and PMS contract cost control
Responsibly completes all administration tasks on time
Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Plays a leading role in complex and multifunctional rooms
Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Complete all mandatory EHS training
Actively participate in accident & incident investigation and follow up
Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections
Identify and correct hazards

Skills

Key technologies and capabilities for this role

Imaging EquipmentSystem TroubleshootingInstallationMaintenanceService RepairCustomer SatisfactionTechnical SupportPMS InspectionsWarranty ManagementAccount Management

Questions & Answers

Common questions about this position

Where are these Advanced Field Engineer positions based?

These roles will be based in one of the following locations: Istanbul (either Asia or Europe), Izmir, Antalya or Bursa.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key responsibilities for this position?

Key responsibilities include maintaining all models specific to a modality, advanced troubleshooting, installation, maintenance and service repair on equipment, ensuring customer satisfaction through daily interface with doctors and technicians, assisting in business growth, productivity via warranty and PMS cost control, and completing administration tasks on time.

What does GE Healthcare focus on as a company?

GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally, enabling clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services.

What qualities make a strong candidate for this role?

Strong candidates will have technical expertise in maintaining imaging equipment, advanced troubleshooting skills, experience ensuring customer satisfaction with doctors and technicians, and the ability to handle quality compliance, administration tasks, and business growth activities.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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