Senior Manager, Credit & Collections
Vanta$196,000 - $231,000/year
Full Time
Expert & Leadership (9+ years)
Accounts Receivable & Collections Specialist at Restaurant365
Mexico City, Mexico City, Mexico
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 3+ years demonstrated A/R, accounting or financial process experience
- Bachelor’s in business or Accounting (preferred)
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- Sage Intacct experience (preferred but not required)
- Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
- Strong foundation in order to cash processes (with a focus in Cash Collections) at fast-paced and high growth companies
Responsibilities
- Ensure the company hits overall cash targets
- Help forecast incoming cash on a daily, weekly and monthly basis
- Give input into company level OKR setting
- Negotiate with customers and make decisions on a case by case basis to maximize cash collections
- Write playbooks of collections strategies for various use cases
- Align systems and team members to execute on collections playbooks at scale
- Scale cash collections effort to include automated dunning messages and syncing data across CRM, ERP, and other systems with customer information
- Negotiate with customers on past due amounts
- Approve, create and enforce payment plans
- Create & maintain process documentation for various collections strategies
- Monitor and recommend any seriously delinquent accounts for database termination
- Review Customer Agreements to understand where we can and should enforce our legal terms
- Apply open credit memos to open customer invoices
- Process payments of various forms (credit card, ACH, checks)
- Investigate cases and make suggestions on refund requests
- Facilitate approved payment plans and execute new due dates in system
- Leverage current systems to automate dunning campaigns
- Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
- Onboard, train, coach & mentor other team members on enterprise cash collections strategies
Skills
Accounts Receivable
Cash Collections
Order to Cash
Customer Negotiation
Payment Plans
Process Documentation
CRM
ERP
Automated Dunning
Payment Processing
ACH
Credit Memos
Cash Application
Cash Forecasting
Restaurant365
Comprehensive restaurant management software platform
About Restaurant365
Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.
Irvine, CaliforniaHeadquarters
2011Year Founded
$425.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees