Senior Manager, Credit & Collections
Vanta$196,000 - $231,000/year
Full Time
Expert & Leadership (9+ years)
Accounts Receivable & Collections Specialist at Restaurant365
Mexico City, Mexico City, Mexico
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 3+ years demonstrated A/R, accounting or financial process experience
- Bachelor’s in business or Accounting (preferred)
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- Sage Intacct experience (preferred but not required)
- Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
- Strong foundation in order to cash processes (with a focus in Cash Collections) at fast-paced and high growth companies
Responsibilities
- Ensure the company hits overall cash targets
- Help forecast incoming cash on a daily, weekly and monthly basis
- Give input into company level OKR setting
- Negotiate with customers and make decisions on a case by case basis to maximize cash collections
- Write playbooks of collections strategies for various use cases
- Align systems and team members to execute on collections playbooks at scale
- Scale cash collections effort to include automated dunning messages and syncing data across CRM, ERP, and other systems with customer information
- Negotiate with customers on past due amounts
- Approve, create and enforce payment plans
- Create & maintain process documentation for various collections strategies
- Monitor and recommend any seriously delinquent accounts for database termination
- Review Customer Agreements to understand where we can and should enforce our legal terms
- Apply open credit memos to open customer invoices
- Process payments of various forms (credit card, ACH, checks)
- Investigate cases and make suggestions on refund requests
- Facilitate approved payment plans and execute new due dates in system
- Leverage current systems to automate dunning campaigns
- Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
- Onboard, train, coach & mentor other team members on enterprise cash collections strategies
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Accounts Receivable & Collections Specialist role?
Candidates need 3+ years of demonstrated A/R, accounting, or financial process experience, with a Bachelor’s in business or Accounting preferred. Additional requirements include demonstrated customer service experience, flexibility with workload and tight deadlines, knowledge of SaaS companies and subscription-based revenue models, and understanding of GAAP principles and internal controls.
Is Salesforce or Sage Intacct experience required for this position?
Salesforce and Sage Intacct experience are preferred but not required.
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this a remote position or are there location requirements?
This information is not specified in the job description.
What does the team structure look like for this role?
This is a senior member of the team responsible for writing playbooks of collections strategies, aligning systems and team members, onboarding, training, coaching, and mentoring other team members on enterprise cash collections strategies.
Restaurant365
Comprehensive restaurant management software platform
About Restaurant365
Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.
Irvine, CaliforniaHeadquarters
2011Year Founded
$425.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees