Account Specialist at Caterpillar Inc.

Piracicaba, Sao Paulo, Brazil

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Mining, Manufacturing, Heavy EquipmentIndustries

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

Responsibilities

Support Americas Dealers for Power & Energy business
Analysis and processing orders
Commercial Invoice Processing
Monitoring import and domestic sales documentation
Monitoring and coordination of logistics transportation end-to-end process (from source facility to the destination point)
Provide training for dealers
Preparation of reports and controls
Ensure the delivery of products in accordance with established deadlines, maintaining a good level of customer satisfaction and communication with dealers

Skills

Key technologies and capabilities for this role

SalesAccount ManagementCustomer Relationship ManagementEnglish Communication

Questions & Answers

Common questions about this position

What is the work arrangement or location for this Account Specialist role?

This information is not specified in the job description.

What skills are required for the Account Specialist position?

Customer Focus is required, involving knowledge of values and practices that align customer needs and satisfaction. The role also demands skills in analysis and processing orders, commercial invoice processing, monitoring sales documentation and logistics, providing dealer training, preparing reports, and ensuring timely product delivery.

What is the company culture like at Caterpillar Inc.?

Caterpillar features an inclusive culture that seeks equity, respects differences, and believes in people's potential. They emphasize caring for each other, being makers, problem solvers, and future world builders creating stronger, more sustainable communities.

What are the application tips for this position?

Include a resumé in English in your Workday profile and check your application status directly in the Workday system, as it is the primary method of communication.

What is the salary or compensation for this role?

This information is not specified in the job description.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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