Account Services/Client Management Director CareBridge - CareBridge Growth and Client Success at Elevance Health

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background
Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders (preferred)
Excellent oral and written communication abilities, with professional presence to effectively represent CareBridge
Proven leadership experience in healthcare (preferred)
Experience in large-scale healthcare or state Medicaid and Medicare programs (preferred)
Experience in consulting and value-based care (preferred)
Proven track record of working in a dynamic, high-pressure environment with quick and effective decision-making, strategic thinking, problem-solving skills, and adaptability (preferred)
Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals (preferred)
Proficiency in Microsoft Office products, notably PowerPoint for client presentations, Teams, Outlook, Excel, and Word (preferred)

Responsibilities

Establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results
Actively driving growth through expanding existing client solutions
Managing client relationships and ensuring satisfaction with CareBridge’s services
Facilitating communication between clients and internal teams for program services implementation
Partnering with cross-functional operations and finance teams to forecast and track key operational and financial metrics
Developing and maintaining relationships with leadership at managed care organizations
Performing site visits and conducting monthly and quarterly performance reviews

Skills

Key technologies and capabilities for this role

account managementclient relationship managementhealthcarestakeholder managementexecutive communicationperformance reviewsfinancial metricsoperationscross-functional collaboration

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This position works a hybrid model with both remote and office work, and the ideal candidate will live within a commutable distance from PulsePoint locations, though alternate locations may be considered.

What are the minimum education and experience requirements?

A BA/BS degree and a minimum of 5 years of experience in healthcare or a related field are required, or any combination of education and experience providing an equivalent background.

What key skills are preferred for this role?

Preferred skills include strong relationship and account management, experience in client-facing roles with executive stakeholders, excellent communication skills, strategic thinking, problem-solving, adaptability, and cross-functional collaboration.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this Account Services Director role?

A strong candidate has proven leadership in healthcare, experience with large-scale programs like Medicaid and Medicare, strong account management with executives, excellent communication for influencing decisions, and the ability to thrive in high-pressure environments with cross-functional collaboration.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision insurance

401(k) + match

Paid holidays

Paid Time Off

Incentive bonus programs

Stock purchase plan

Life insurance

Wellness Programs

Financial education resources

Adoption & Surrogacy Assistance

Dependent-care Flexible Spending Account (DCFSA)

Parental Leave

Parental Transition Week

Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.

Lawsuit against CMS over MA Star Ratings could lead to financial penalties.

CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.

Acquisition of CareBridge enhances home health services within Carelon division.

Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.

Predictive analytics support early disease detection, aligning with Elevance's whole health approach.

Telehealth expansion offers opportunities to reach more patients remotely.

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