Account Resolution Specialist (3rd Party Collections) at Sentry at TrueML

Everett, Washington, United States

TrueML Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Collections, Financial ServicesIndustries

Requirements

  • Experience in 3rd-party collections preferred (customer service or sales backgrounds encouraged)
  • Outstanding verbal/written communication with professional tone
  • Ability to remain calm under pressure and handle rejection
  • Goal-oriented, self-motivated, and competitive mindset
  • Detail-oriented with strong organizational skills
  • Comfortable using multiple systems/screens simultaneously
  • Positive attitude, adaptability, and strong work ethic

Responsibilities

  • Manage inbound and outbound calls with professionalism
  • Negotiate fair payment plans and settlements with consumers
  • Document all communications and account activity accurately
  • Investigate and resolve disputes or billing discrepancies
  • Ensure compliance with FDCPA and all company standards
  • Balance independent work with strong team collaboration

Skills

Collections
Customer Service
Sales
Negotiation
FDCPA Compliance
Dispute Resolution
Call Handling
Payment Plans
Documentation
Multitasking

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters
2013Year Founded
$199.9MTotal Funding
VENTURE_UNKNOWNCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.
Consumer privacy regulations like GDPR could impact TrueML's operations significantly.
Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.
TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.
True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.
Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.
Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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