Account Resolution Specialist (3rd Party Collections) at Sentry at TrueML

Everett, Washington, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Collections, Financial ServicesIndustries

Requirements

Experience in 3rd-party collections preferred (customer service or sales backgrounds encouraged)
Outstanding verbal/written communication with professional tone
Ability to remain calm under pressure and handle rejection
Goal-oriented, self-motivated, and competitive mindset
Detail-oriented with strong organizational skills
Comfortable using multiple systems/screens simultaneously
Positive attitude, adaptability, and strong work ethic

Responsibilities

Manage inbound and outbound calls with professionalism
Negotiate fair payment plans and settlements with consumers
Document all communications and account activity accurately
Investigate and resolve disputes or billing discrepancies
Ensure compliance with FDCPA and all company standards
Balance independent work with strong team collaboration

Skills

Key technologies and capabilities for this role

CollectionsCustomer ServiceSalesNegotiationFDCPA ComplianceDispute ResolutionCall HandlingPayment PlansDocumentationMultitasking

Questions & Answers

Common questions about this position

What is the pay for the Account Resolution Specialist role?

The position pays $21 - $24 an hour plus uncapped commission, with top earners historically making $2,000 to $3,000 (or more) per month in addition to hourly pay. Bilingual Spanish/English speakers earn more.

Is this role remote or onsite?

The role is located onsite in Everett, WA.

What skills are required for this position?

Key skills include outstanding verbal/written communication, ability to remain calm under pressure, goal-oriented and self-motivated mindset, detail-oriented organizational skills, and comfort using multiple systems/screens simultaneously.

What is the company culture like at Sentry?

The culture is built on family, opportunity, and accountability, with a supportive team environment, competitive edge, compassionate collections approach, and family-friendly schedule with no weekends.

What makes a strong candidate for this role?

Strong candidates have experience in 3rd-party collections (preferred) or customer service/sales backgrounds, plus bilingual Spanish/English skills for higher earnings, along with a positive attitude, adaptability, and strong work ethic.

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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