Account Manager, Grocery at Deliveroo

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Grocery, Food DeliveryIndustries

Requirements

2-5 years’ experience in an account management or commercial role
Experience in, or working with, online or offline grocery retail is preferable
Partner obsessed, with effective relationship building, organisation and communication skills whether face to face, or through video, phone or email
Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your grocery partners, in order to make clear and actionable recommendations
Able to create ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace
Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo
Experience in working in a dynamic high-growth company is preferable

Responsibilities

Maintaining and growing relationships with a small number of our top Grocery partners in UKI
Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow
Managing marketing and promotions planning for our grocery partners as they scale on the platform. You will collaborate cross-functionally with our Grocery and Core Marketing
Ensuring that we are developing an attractive value proposition for customers, including selection, promotions, pricing and service levels
Owning the execution of grocery site roll-outs as we scale the proposition, mapping our gaps in coverage for expansion of your partners
Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate

Skills

Account Management

Relationship Management

Business Growth

Performance Reporting

Data Analysis

Marketing Planning

Promotions Management

Stakeholder Collaboration

Project Execution

Commercial Strategy

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

Land your dream remote job 3x faster with AI

Try Jobo Free