Account Manager, Greater London at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Technology, HospitalityIndustries

Requirements

2+ years experience in account/relationship management (or similar)
Effective relationship-building and communication skills whether face-to-face, through phone or email
Strong commercial acumen and comfortable understanding and using data
Results-orientated, with a track record of achieving targets and successful negotiations
Experience in working in a dynamic high-growth company is preferable
Self-starter, hard worker and well-organised
Ability to work autonomously whilst out meeting restaurant partners
Additional language abilities valued (e.g., Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay)

Responsibilities

Maintaining and growing relationships between Deliveroo and our top restaurant partners through strong communication both face-to-face and remotely
Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo
Negotiating contracts and terms of partnership
Liaising with our restaurant and rider operations teams to improve operational efficiencies
Working with marketing teams to accelerate restaurant order growth
Innovating and presenting new ideas to increase Deliveroo growth and efficiencies
Being a local expert for your cities, knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry

Skills

Account Management

Relationship Management

Data Analysis

Contract Negotiation

Restaurant Industry Knowledge

Operational Efficiency

Marketing Collaboration

Sales Growth

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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