Account Manager, Commercial at Gorgias

Paris, Île-de-France, France

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€44,000 – €48,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, SaaSIndustries

Requirements

2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech
Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient
Knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value
Data-driven mindset: use numbers to identify trends, spot upsell potential, and measure performance
Able to juggle for speed and deal velocity: move quickly from demo to close while maintaining consultative quality
Excellent time management and prioritization skills; balance calls, sequences, and follow-ups
Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact
Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats
Fluency in French

Responsibilities

Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells
Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls)
Manage a high-velocity inbound pipeline, with some outbound to existing accounts
Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes
Use data to identify upsell opportunities and prioritize outreach effectively
Ask the right pain-point questions to uncover growth potential within each account
Continuously optimize your sales process to improve deal velocity and hit/exceed quota

Skills

Key technologies and capabilities for this role

Account ManagementUpsellingCross-sellingSales CycleDemoInbound PipelineOutbound SalesData AnalysisEcommerceShopify

Questions & Answers

Common questions about this position

What is the salary range for the Account Manager position?

The salary range is €44K - €48K.

Is this role remote or hybrid, and where is it located?

The position is hybrid.

What experience and skills are required for this role?

Candidates need 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech, a proven track record of hitting and exceeding quota in a fast-paced environment, strong account management skills, a data-driven mindset, and excellent time management.

What is the team structure like for this position?

You will join a team of 6 in the Account Management team, which is part of the Sales Team, and have the chance to shape and build the team while playing a key role in launching new products.

What makes a strong candidate for this Account Manager role?

A strong candidate is a driven, data-minded seller with 2-3 years of SaaS or eCommerce sales experience, a track record of exceeding quota, skills in managing high-volume accounts, asking strategic pain-point questions, and optimizing sales processes in a fast-paced environment.

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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