Account Management Contract Specialist at Achievers

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Employee RecognitionIndustries

Requirements

3–5 years experience in deal desk, contract management, or sales operations, preferably in a SaaS environment
Strong understanding of Salesforce and contract lifecycle management tools
Proven ability to manage multiple priorities and drive deals to closure in a fast-paced environment
Excellent attention to detail and organizational skills
Strong verbal and written communication skills
Comfortable working cross-functionally with Legal, Finance, Sales, and Customer Success teams
Experience coordinating internal approvals and managing deal documentation
Self-starter who thrives in a process-driven, ever-changing environment
Bachelor's degree preferred

Responsibilities

Own the end-to-end execution of customer contracts for renewals, expansions, and cross-sells
Coordinate internal approvals for pricing, legal, finance, and non-standard terms with the deal desk team
Maintain Salesforce pipeline accuracy and ensure timely updates to deal stages and documentation
Collaborate with Customer Success Managers and Account Managers when strategic input or customer engagement is required
Track and report on contract status, renewal timelines, and deal progress
Ensure compliance with internal policies and processes throughout the deal lifecycle
Prepare and manage pricing documentation and contract packages for customer delivery
Support the AM and CSM in presentation creation
Act as the primary point of contact for internal teams during deal execution

Skills

Contract Management

Salesforce

Account Management

Customer Success

Renewals

Expansions

Cross-sells

Deal Negotiation

Pipeline Management

Achievers

Employee engagement and recognition solutions provider

About Achievers

Achievers provides employee engagement and recognition solutions through its Employee Success Platform. This platform uses data science to offer insights into employee engagement and performance, featuring tools like "Recognize" for employee recognition, "Listen" for real-time feedback, and "Connections" to enhance collaboration. Achievers operates on a subscription model, allowing companies to access its tools and services, which also include consulting and training. The company aims to create workplaces where employees feel valued and motivated, ultimately improving overall business performance.

Toronto, CanadaHeadquarters

2002Year Founded

$38.3MTotal Funding

DEBTCompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Employee and Family Assistance Program

Professional Development Budget

Hybrid Work Options

Risks

Rapid AI integration may introduce biases or errors in employee recognition processes.

Economic uncertainties could lead to budget cuts affecting Achievers' subscription revenue model.

Increased competition from other cloud-based HR solutions may challenge Achievers' market position.

Differentiation

Achievers offers a true cloud-based Employee Success Platform for global employee engagement.

The platform includes AI-driven tools like Inclusion Coach for unbiased employee recognition.

Achievers' proprietary Belonging Model fosters inclusive work environments and workplace belonging.

Upsides

Achievers' integration with Google Cloud Marketplace enhances deployment and management for global customers.

Strategic partnerships, like with Microsoft Viva, expand Achievers' HR platform capabilities.

Growing demand for AI-driven HR solutions boosts Achievers' market potential and innovation.

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