Roo

Account Management - Talent Pool

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Animal Healthcare, Veterinary Services, B2B MarketplaceIndustries

Requirements

Candidates should possess a client-centered advocacy mindset, demonstrating a passion for delivering exceptional experiences for hospitals and veterinary professionals, ensuring their needs are met and that they feel supported on the Roo platform. They should be adept at building lasting, trust-based relationships and fostering a sense of community among our users, while also exhibiting proactive problem-solving skills to anticipate challenges and address issues swiftly. Adaptability and the ability to thrive in a collaborative, fast-paced environment are essential, as are a growth-oriented professional approach to each interaction and a desire to learn and improve.

Responsibilities

Account Managers will operate within a collaborative, fast-paced environment focused on proactive support and user satisfaction, partnering closely with Business Development, Finance, and Client Support teams to fulfill immediate needs, resolve user inquiries, and drive high retention numbers from our existing providers on the Roo platform, ultimately contributing to the growth of the community through continuous improvement and active, solutions-oriented support.

Skills

Client-Centered Advocacy
Relationship Building
Proactive Problem-Solving
Collaboration
Adaptability
Growth Mindset

Roo

Job matching platform for veterinary professionals

About Roo

Roo.vet is a job search platform tailored for veterinary professionals, connecting them with animal hospitals and clinics. It allows veterinarians and veterinary technicians to work shifts at various locations, helping them find the right job fit through real-world trials. This approach addresses the challenge of job matching in the veterinary industry, which is growing due to increased pet ownership. Roo.vet also provides resources for relief vets, ensuring they are informed about their responsibilities as independent contractors.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$16.1MTotal Funding
LATE_VCCompany Stage
Consulting, HealthcareIndustries
201-500Employees

Risks

Increased competition could dilute Roo's market share with lower fees or more features.
Leadership transition to a new CEO might disrupt operations or alienate users.
Rising operational costs in San Francisco could impact Roo's profitability.

Differentiation

Roo offers a unique trial-based job matching service for veterinary professionals.
The platform provides resources for relief vets, including tax and legal guidance.
Roo combines job search convenience with real-world job trials for better satisfaction.

Upsides

Roo surpassed 4,000 veterinary professionals and 100,000 employment opportunities by June 2023.
The gig economy's growth aligns with Roo's freelance opportunities for veterinary professionals.
Roo's new funding of $10,999,999 will aid in aggressive expansion and product development.

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