Account Executive (B2B) at Ninja Van

Taguig, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply ChainIndustries

Requirements

Minimum of 1–2 years in a logistics support or coordinator role
Experience working with major FMCG clients is highly preferred
Strong background in project management, performance analytics, and process mapping
Advanced proficiency in Microsoft Excel for data reporting and analysis
Familiarity with Business Intelligence tools (e.g., Power BI, Tableau)
Strong analytical skills
Solid organizational abilities
Good understanding of logistics and supply chain processes

Responsibilities

Handle logistics claims (e.g., damage, loss, delays) by validating documents, identifying root causes, and helping prevent recurring issues
Monitor data and reports to identify operational risks, claim trends, and potential issues early on
Assist in tracking inbound and outbound shipments, ensuring on-time delivery and compliance with client SLAs
Maintain accurate records, shipment trackers, and basic performance reports (claims trends, KPIs, etc.)
Support quick resolution of service issues and coordinate with teams for recovery and client communication

Skills

KPI Reporting

Claims Management

Claims Validation

Dispute Resolution

Service Recovery

Risk Assessment

Logistics Operations

Supply Chain

Data Analysis

Root Cause Analysis

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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