[Remote] Account Executive (APAC) at Gorgias

Sydney, New South Wales, Australia

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A$74,000 – A$82,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Customer Experience (CX), AI/Conversational AIIndustries

Requirements

Candidates must have 2-3+ years of closing experience, ideally in SaaS, and be comfortable with discovery calls, product demos, and managing multi-stakeholder deals. A proven record of exceeding quota, a winner mindset, coachability, curiosity, humility, an entrepreneurial spirit, self-direction, excellent communication, persuasive storytelling, and the ability to simplify complex solutions are essential. Experience in e-commerce or tech startups is a plus.

Responsibilities

The Account Executive will manage the full sales cycle from discovery to closing deals, handle cross-sell and expansion opportunities with existing customers, and sell Gorgias' core products to APAC e-commerce brands. They will own and manage a sales quota, partner with marketing and partnerships to convert inbound leads, and collaborate cross-functionally to ensure smooth customer transitions.

Skills

Sales

SaaS

Discovery

Live Demos

Multi-stakeholder Deals

Customer Relationship Management

Cross-functional Collaboration

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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