Job Title: Account Executive / Account Management

Salary: A$74K - A$82K Location Type: Remote Employment Type: Full-Time

Position Overview

Gorgias is the leading conversational AI platform for e-commerce, designed to drive sales and efficiently resolve customer support inquiries. We empower over 15,000 e-commerce brands, from emerging independent shops to globally recognized names. Our platform, built for Shopify and enhanced by advanced e-commerce integrations, features AI that understands your brand, tools, policies, and customers. This enables personalized, 1-to-1 conversations for tasks ranging from order modifications and returns to product recommendations, ensuring every customer interaction feels personal, support transforms into sales, and conversations shape success.

About the Team

The Account Executive and Account Management teams at Gorgias are instrumental in fueling the growth of e-commerce brands worldwide. We offer a unique conversational AI solution specifically built for e-commerce to boost sales and handle support inquiries. As the #1 CX and automation platform for e-commerce in the APAC region, Gorgias collaborates with hundreds of partners and nearly 2,000 merchants to meet their customer experience needs. This role will be crucial to our growth objectives, focusing on converting prospects into loyal, long-term customers. You will join a high-performing sales organization (ranked in the top 10% by RepVue) and make a direct impact on our expansion in Australia and the broader APAC markets.

Responsibilities

• Manage the complete sales cycle, from initial discovery calls through to demos and closing deals.
• Handle select cross-sell and expansion opportunities (approximately 20% of the role) with existing Gorgias customers.
• Sell Gorgias' core product offerings to e-commerce brands across the APAC region.
• Own and manage a sales quota, optimizing your process to consistently exceed targets.
• Partner with Marketing and Partnerships teams to qualify and convert inbound leads.
• Collaborate cross-functionally to ensure a seamless customer transition post-sale.

Requirements

• Proven sales professional with 2-3+ years of closing experience, preferably within the SaaS industry.
• Comfortable conducting discovery calls, delivering live product demonstrations, and managing multi-stakeholder deals with both new and existing clients.
• A consistent track record of exceeding quota targets; possessing a true "winner" mindset.
• Coachability, curiosity, and humility, coupled with a strong desire for professional growth.
• Entrepreneurial spirit and self-direction, with the ability to thrive in fast-paced and evolving environments.
• Excellent communication and persuasive storytelling skills, with strong active listening abilities.
• Capacity to simplify complex solutions and articulate clear business value.

Nice to Have

• Experience selling to or working within the e-commerce sector.
• Previous experience at a tech startup or scale-up company.
• Background as an e-commerce founder or direct experience working with Direct-to-Consumer (DTC) brands.

Perks and Benefits

• 🏖️ 5 weeks Paid Time Off (PTO)
• 🤕 Paid sick leave
• 🧸 16 weeks Paid parental leave
• 💻 Latest MacBook Pro provided
• 🍽️ Paid lunch (included in your base salary) - A$5,000 annually
• 👵🏼 Superannuation contributions are paid even when on leave
• 💆🏻‍♀️ A$1,000 work-from-home stipend
• 📚 Up to A$2,800 annually for learning materials (books, courses, training sessions, individual coaching)
• 🥰 Company and Team Retreats (2 trips per year)

Diversity & Inclusion at Gorgias

Gorgias celebrates diversity and is committed to fostering an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. We believe that diverse teams drive innovation and lead to better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

For accommodation requests during the application or interview process, or for assistance with essential job functions, please contact accommodation@gorgias.com.

Let’s grow together!