Account Executive 2
BambooHRFull Time
Mid-level (3 to 4 years)
Candidates must have 2-3+ years of closing experience, ideally in SaaS, and be comfortable with discovery calls, product demos, and managing multi-stakeholder deals. A proven record of exceeding quota, a winner mindset, coachability, curiosity, humility, an entrepreneurial spirit, self-direction, excellent communication, persuasive storytelling, and the ability to simplify complex solutions are essential. Experience in e-commerce or tech startups is a plus.
The Account Executive will manage the full sales cycle from discovery to closing deals, handle cross-sell and expansion opportunities with existing customers, and sell Gorgias' core products to APAC e-commerce brands. They will own and manage a sales quota, partner with marketing and partnerships to convert inbound leads, and collaborate cross-functionally to ensure smooth customer transitions.
AI-powered customer service for e-commerce
Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.