Accommodation Advisor at Fidelity Investments

Merrimack, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations is preferred
Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners
Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices
Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity
Background in Human Resources or Employee Relations
Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process
Excellent time management, organization, and prioritization skills; capable of managing a caseload of 200–250 complex accommodation requests
Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence
Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls
Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership
Demonstrated leadership skills to drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software)
Effective problem-solving skills with a self-motivated approach and accountability for results
Comfortable navigating uncharted territory to develop effective accommodation solutions

Responsibilities

Lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA)
Ensure the firm remains compliant with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC)
Minimize risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles
Collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others—to influence decision-making and implement tailored solutions
Contribute to strategic efforts that promote accessibility and inclusion across the organization

Skills

ADAAA

FMLA

leave management

disabilities accommodations

employee relations

interpersonal skills

stakeholder collaboration

case management

process improvement

time management

written communication

verbal communication

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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