161024_Manager Software Engineering_8_ORE-ServiceNow at DXC Technology

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

6 to 10 years’ experience on the ITSM ServiceNow platform as a developer or Functional Consultant
Experience of Standardizing/Improvising ITIL® processes and functions’ implementations in large technology engagements & full life cycle implementations
Experience in working with various levels of IT Service management internally and Client organization and ability to meet client’s deadlines
Experienced in writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes
Experience in working in large teams in functional and technical streams
Experience & knowledge of Agile methodologies
ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification are also an added advantage
Great written and verbal communications skills (including report writing)
Knowledge of enterprise IT environments
Experience of working in a fast moving and changing large enterprise IT environment. Intermediate knowledge of IT risk management, project management and technical problem resolution

Responsibilities

Design roadmaps for customer based on the ServiceNow releases. Solution design and review of all business process and system level changes
Leads internal development of business process story / requirement gathering
Prepare process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes
Prepare and present Business Case / functional requirements for IT Service Management Process Areas and Modules to customers
Work with tool developers to explain the requirements and ensure that developments are according to specified functional requirements (Functional Lifecycle Testing)
Delivering process training to Customers, end users and support users
Experience on running reports on ServiceNow using Reports and Performance Analytics

Skills

ServiceNow

ITSM

ITIL

Agile

Solution Design

Business Process

User Stories

Functional Requirements

Process Documentation

ServiceNow Administrator

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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