バイリンガルカスタマーサポートエージェント日本語英語 at Keywords Studios

Suginami City, Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Gaming, BPOIndustries

Requirements

Native-level Japanese skills
English skills at everyday conversational level or above (e.g., TOEIC 600 or equivalent, such as overseas study/work experience)
Basic PC skills (MS Office, Google Workspace, email handling, etc.)

Responsibilities

Handle customer inquiries via email or chat in Japanese from players of assigned games
Check logs and data using management tools
Escalate difficult cases to supervisors or clients
Create and update documents (reports, daily logs, templates, manuals, etc.)
Use English for translating inquiries, reading documents, and internal communications (varies by team)

Skills

Key technologies and capabilities for this role

JapaneseEnglishCustomer SupportMS OfficeGoogle WorkspaceEmail HandlingChat SupportDocumentationGame Industry

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role is hybrid, with some office attendance required as indicated by transportation expenses based on office visit days and in-home work allowance per company rules.

What are the required skills for this bilingual customer support agent role?

Native-level Japanese and daily conversational English or above (TOEIC 600 equivalent), plus basic PC skills including MS Office, Google Workspace, and email handling are required.

What benefits are offered for this contract position?

Benefits include full social insurance, overtime pay, transportation allowance up to 30,000 yen monthly based on office days, in-home work allowance, annual health checkups, flu shot subsidies, language programs, and social events.

What is the company culture like at Keywords Studios Japan?

The company has a casual, diverse, and flat organizational culture with Japanese and English as official languages, emphasizing work-life balance with a clear distinction between work and off-time.

What makes a strong candidate for this customer support role?

Strong candidates have native Japanese and solid English skills, basic PC proficiency, customer support or game/BPO industry experience, and a passion for games.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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