Candidates should have experience in shipping code, preferably as a platform engineer or software developer. A background in infrastructure, cloud, performance/scalability, CI/CD, observability, security/compliance, dev tooling, or API design is preferred. Strong communication skills and the ability to translate customer needs into business cases and product requirements are essential.
The Senior Customer Success Manager should possess deep domain knowledge and technical aptitude, along with years of hands-on strategic, enterprise customer success experience, and familiarity with concepts such as yaml files, microservices versus monoliths, and CSAOs. Candidates should also understand the difference between VP, Engineering, Head of DevOps, CTO/CIO, Director of SRE, and Senior Platform Engineer roles, and be able to articulate renewal forecasts and T’s and C’s.
The ideal candidate will have 5+ years of closing experience in B2B enterprise SaaS and a good understanding of the role of Software Engineers and their tooling ecosystem. They should be organized, coachable, biased toward action, competitive, possess a hunter mindset, and be curious and proactive in learning.