Remote Jobs at FullStory

- Proven track record of building and maintaining large-scale, enterprise-grade web applications - Experience driving consensus on large, complex architectural changes through clear communication and technical writing - Proven ability to lead and mentor other engineers, fostering a collaborative and supportive team environment - Bachelor's degree in Computer Science or a related field - Experience writing Go or React code in a production environment - English language fluency (speaking, reading,…

- Worked with SaaS product teams to understand the nuances of the product development lifecycle and various stakeholders involved - Inquisitive, critical thinker who looks for how things can work better - Automation master who develops automations, leveraging AI tools to scale solutions and optimize workflows - Effective communicator who can strike the balance of sharing enough detailed information without it becoming overwhelming - Competent multi-tasker with strong organizational skills and ac…

- 4+ years of experience in customer success management, consulting, account management or a related field - Ability to analyze information, make connections, demonstrate deep-level thinking, and deliver expert advice via business reviews and customer engagements - Ability to collaborate with teams of all sizes while also being able to work independently as a self-starter - Proven experience building relationships across complex enterprise environments, including effective communication at the V…

- 2+ years of experience in a customer-facing analytical role (e.g., CSM, Client Analytics, Consulting) responsible for presenting data analysis and insights to external clients - Demonstrated experience using data analysis and visualization tools (such as SQL, Looker, Tableau, or Snowflake) to build dashboards and derive insights from customer data - Proven ability to manage customer-facing projects, track deliverables, and communicate progress - Excellent communication skills, with experience …

- 5+ years of experience in Professional Services, Consulting, or a Customer Success leadership role within a B2B SaaS environment, with significant exposure to Enterprise-level accounts - 3+ years of formal management experience leading analytical or technical staff, with a strong track record of developing and retaining high-performing teams - Proven ability to define and optimize services delivery processes, leverage AI technologies to improve efficiency, manage team utilization, and report o…

- 6+ years of experience in Customer Success Management or a related field - Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers - A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management (experience with SaaS platforms desired but not required) - Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeh…

- Preferably, experience with Kotlin Multiplatform or Compose Multiplatform - Low-level experience, or experience tackling issues across native platforms - Deep systems programming knowledge and an eagerness to apply that knowledge to Android (Android experience valuable but not required) - Experience mentoring less experienced engineers and setting the example in ensuring Android offerings are best-in-class - Ability to help the team complete timely releases, wisely balancing competing concerns…

- 5+ years of technical experience - Deep systems programming knowledge and an eagerness to apply that knowledge to iOS (iOS/macOS experience valuable but not required) - Experience mentoring less experienced engineers and willingness to eventually take a leadership role in ensuring iOS offerings are best-in-class - Ability to help the team complete timely releases, balancing competing concerns to deliver a great product - Ability to gain a solid understanding of customers’ needs and offer const…

- 5+ years of selling a SaaS product into Strategic Enterprise stakeholders within Product, Data, or Engineering teams - A track record of quota attainment of annual quota over $1 million USD - Experience multithreading, networking and building relationships within a Strategic Enterprise account - Experience running value-based, technical demonstrations in partnership with other internal departments such as Sales Engineering, Professional Services, and Customer Success - Proven ability to effect…

- 5+ years of selling a SaaS product into Strategic Enterprise stakeholders within Product, Data, or Engineering teams - A track record of quota attainment of annual quota over $1 million USD - Experience multithreading, networking and building relationships within a Strategic Enterprise account - Experience running value-based, technical demonstrations in partnership with other internal departments such as Sales Engineering, Professional Services, and Customer Success - Proven ability to effect…

- Previously worked as a SaaS support professional troubleshooting technical issues for software bugs or APIs - Experience prioritizing tickets based on customer needs using Zendesk - Experience handling escalated customer requests with empathy - Located in the United States and able to work a 9am-5pm PST schedule - Willing to assist with an incident, critical weekend, and after-hours rotation