\u003C/p>\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Identify and manage project risks and issues, and develop contingency plans as needed.\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have a track record of driving successful healthcare technology implementation projects from initiation to completion.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excel at communication and can synthesize information in a concise way.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have the ability to smell smoke and escalate early, with proposed solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) \u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Bonus points if...\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with systems requiring strict adherence to privacy and security protocols.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Knowledge of tiered support organizations and escalation protocols.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>***This role requires up to 20% travel***\u003C/strong>\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>***This role must be based in the Pacific time zone***\u003C/strong>\u003C/em>\u003Cbr />\u003C/p>\u003Cp style=\"min-height:1.5em\">We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.\u003C/p>\u003Ch2>\u003Cstrong>Why Work at Abridge?\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.\u003C/p>\u003Cp style=\"min-height:1.5em\">Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.\u003C/p>\u003Cp style=\"min-height:1.5em\">If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.\u003Cbr />\u003C/p>\u003Ch2>\u003Cstrong>How we take care of Abridgers:\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Generous Time Off\u003C/strong>: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Comprehensive Health Plans\u003C/strong>: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Paid Parental Leave\u003C/strong>: 16 weeks paid parental leave for all full-time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>401k and Matching\u003C/strong>: Contribution matching to help invest in your future.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Pre-tax Benefits:\u003C/strong> Access to Flexible Spending Accounts (FSA) and Commuter Benefits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Learning and Development Budget\u003C/strong>: Yearly contributions for coaching, courses, workshops, conferences, and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Sabbatical Leave\u003C/strong>: 30 days of paid Sabbatical Leave after 5 years of employment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Compensation and Equity\u003C/strong>: Competitive compensation and equity grants for full time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">... and much more!\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Equal Opportunity Employer\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\u003C/p>\u003Ch2>\u003Cstrong>Staying safe - Protect yourself from recruitment fraud\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://abridge.com\">abridge.com\u003C/a> email address. You can learn more about how to protect yourself from these types of fraud by referring to \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes\">\u003Cu>this article\u003C/u>\u003C/a>. Please exercise caution and cease communications if something feels suspicious about your interactions. \u003C/p>","https://jobs.ashbyhq.com/abridge/ac4098e6-d9f7-44c8-bb43-ad73eb7481d3",{"id":163,"name":164,"urlSafeSlug":164,"logo":165},[909],{"city":33,"region":33,"country":39},"2025-09-04T07:17:35.278Z","Candidates should have a proven track record of successfully managing healthcare technology implementation projects from start to finish. Excellent communication and organizational skills are essential, along with the ability to manage multiple priorities and maintain attention to detail. A results-driven approach and a commitment to process improvement are also required.","The Implementation Manager will lead customer implementations, serving as the main point of contact for partners and ensuring timely project completion with high customer satisfaction. They will create and execute project plans, manage risks and issues, and develop contingency plans. Responsibilities also include developing and executing testing plans, collaborating with internal teams to improve processes, and creating repeatable implementation procedures.",{"employment":914,"compensation":916,"experience":917,"visaSponsorship":921,"location":922,"skills":923,"industries":928},{"type":915},{"id":210,"name":211,"description":717},{"minAnnualSalary":662,"maxAnnualSalary":663,"currency":215,"details":33},{"experienceLevels":918},[919,920],{"id":220,"name":221,"description":871},{"id":283,"name":284,"description":769},{"type":11},{"type":11},[924,514,925,926,778,927,618,474],"Customer Implementation","Stakeholder Management","Communication Skills","EMR Integrations",[929,930,931],{"id":162,"name":161},{"id":473,"name":521},{"id":684,"name":685},["Reactive",933],{"$ssite-config":934},{"env":935,"name":936,"url":937},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",940],{"company-abridge":-1,"company-jobs-884f9da5-2061-4bb3-9d18-28260667b54b-1":-1},"/company/abridge/jobs",{}]