Real Time Support Specialist-Workforce Management
SantanderFull Time
Mid-level (3 to 4 years)
Candidates should have experience in Workforce Management, including planning and scheduling, and a passion for scheduling accuracy. Proficiency in WFM tools, specifically Verint, and advanced spreadsheet skills in Google Sheets or Excel are required.
The Workforce Management Analyst will optimize service delivery and staffing for customer operations by analyzing data, identifying trends, and improving schedule quality and shift offerings. Responsibilities include managing Verint backend configuration, collaborating with various teams to ensure smooth WFM processes, and supporting operational needs for accurate resource management and staffing levels.
Digital-only banking platform for consumers
Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.