[Remote] Workday HCM Manager (Global Delivery Center) at Cognizant

Manila, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field
Strong Workday implementation experience
5 years’ experience with Workday
SME of at least 1 Workday Module
Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.)
Ability to manage multiple projects and initiatives simultaneously
Ability to identify and analyze areas of risk and develops plans to minimize
Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
Ability to work in diverse, fast paced environment and effectively collaborate across teams

Responsibilities

Manages all aspects of customer support including workforce management, service level management, and customer relationship management
Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests
Resource coordination and allocation for team members prioritizing tasks/CRs within team
Oversees team forecasting and utilization
Works on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phases of project up to hypercare support
Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
Builds and consolidates Internal training materials and/or creates pack for new functionality deployment & offering for customers
Works effectively with team members to support customer satisfaction and success

Skills

Key technologies and capabilities for this role

WorkdayHCMWorkday ImplementationWorkday StudioCCTPPAbsenceTime TrackingCompensationExpenseBudgetsRequirements GatheringTestingDeploymentProject Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this position is remote.

What is the salary range for this role?

This information is not specified in the job description.

What skills and experience are required for this role?

A Bachelor’s degree in Computer Science, IT, MIS, or related field is required, along with strong Workday implementation experience, 5 years’ experience with Workday, and SME status in at least 1 Workday Module. Workday supplemental certifications are an advantage, plus strong communication, analytical skills, and ability to manage multiple projects.

What is the company culture like at Cognizant?

Cognizant offers an entrepreneurial environment that welcomes ideas, opportunities to do great work, learning and advancement, global operations, and affinity groups. Core values include Work as One, Raise the Bar, Dare to Innovate, Do the Right Thing, and Own It.

What makes a strong candidate for this Workday HCM Manager role?

Strong candidates will have 5+ years of Workday experience as an SME in at least one module, Workday certifications, proven ability to manage teams and projects in a fast-paced environment, and excellent communication skills to handle client relationships and escalations.

Cognizant

Professional services for digital transformation

About Cognizant

Cognizant provides professional services that help businesses adapt to the digital age. The company works with clients to improve their business operations and technology systems through a consultative approach that focuses on specific industries. This means they tailor their services to meet the unique needs of each client, helping them to innovate and operate more efficiently. Unlike many competitors, Cognizant emphasizes a deep understanding of various industries, which allows them to offer more relevant solutions. The goal of Cognizant is to empower clients to thrive in a digital world by transforming their business models and enhancing their operational capabilities.

Teaneck Township, New JerseyHeadquarters

1994Year Founded

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Integration challenges from acquisitions may affect service delivery and client satisfaction.

Expansion into IoT exposes Cognizant to competitive pressures.

Geopolitical risks in Eastern Europe could impact Cognizant's operations.

Differentiation

Cognizant's consultative approach tailors digital solutions to specific industry needs.

Strategic acquisitions enhance Cognizant's capabilities in IoT and digital transformation.

Cognizant's strong presence in Eastern Europe boosts its software engineering talent pool.

Upsides

Growing demand for digital transformation boosts Cognizant's service offerings.

IoT market expansion aligns with Cognizant's acquisition of Mobica.

ServiceNow expertise strengthens Cognizant's position in enterprise IT solutions.

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