Workday HCM – Senior Manager
VisaSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, ConsultingIndustries
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field
- Strong Workday implementation experience
- 5 years’ experience with Workday
- SME of at least 1 Workday Module
- Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.)
- Ability to manage multiple projects and initiatives simultaneously
- Ability to identify and analyze areas of risk and develops plans to minimize
- Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
- Ability to work in diverse, fast paced environment and effectively collaborate across teams
Responsibilities
- Manages all aspects of customer support including workforce management, service level management, and customer relationship management
- Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
- Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests
- Resource coordination and allocation for team members prioritizing tasks/CRs within team
- Oversees team forecasting and utilization
- Works on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phases of project up to hypercare support
- Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
- Builds and consolidates Internal training materials and/or creates pack for new functionality deployment & offering for customers
- Works effectively with team members to support customer satisfaction and success
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this position is remote.
What education and experience are required for this role?
A Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required, along with strong Workday implementation experience and 5 years’ experience with Workday as an SME of at least 1 Workday Module.
What key skills are needed for the Workday HCM Manager role?
Key skills include the ability to manage multiple projects simultaneously, identify and analyze risks with mitigation plans, strong communication, presentation, and analytical skills, and the ability to work in diverse, fast-paced environments while collaborating across teams.
What is Cognizant's company culture like?
Cognizant fosters an entrepreneurial environment that welcomes ideas, emphasizes working as one team by relying on each other’s strengths, raising the bar for excellence, daring to innovate, doing the right thing with integrity, and owning outcomes.
What makes a strong candidate for this Workday HCM Manager position?
Strong candidates will have Workday supplemental certifications (such as Studio, CCTPP, Absence, Time Tracking, etc.), proven leadership in managing teams and client projects, and the ability to handle escalations, forecasting, and process improvements in a fast-paced environment.
Cognizant
Professional services for digital transformation
About Cognizant
Cognizant provides professional services that help businesses adapt to the digital age. The company works with clients to improve their business operations and technology systems through a consultative approach that focuses on specific industries. This means they tailor their services to meet the unique needs of each client, helping them to innovate and operate more efficiently. Unlike many competitors, Cognizant emphasizes a deep understanding of various industries, which allows them to offer more relevant solutions. The goal of Cognizant is to empower clients to thrive in a digital world by transforming their business models and enhancing their operational capabilities.
Teaneck Township, New JerseyHeadquarters
1994Year Founded
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
