Work Scheduling Asst Assoc at American Electric Power

Corpus Christi, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Utilities, EnergyIndustries

Requirements

High school diploma or GED
9 months of post high school experience utilizing administrative procedures and office equipment (Asst Assoc); 3 years (Assistant); 6 years (Senior)
Organizational and analytic/problem solving skills
Prioritization skills
Customer Focus and Teamwork
Strong verbal and written communication skills
Demonstrated proficiency with computers and computer programs (Assistant and Senior)
Must be available for overtime when needed (all levels)
Must reside within 25 miles of onsite work location (all levels)
Occasional travel may be required (Asst Assoc and Assistant); Travel expected 10-25% (Senior)
Must be available to work overtime, call out overtime and shift work (Assistant)
Basic knowledge of distribution operations and other departments within the AEP system preferred (Senior)

Responsibilities

Perform duties in the work scheduling process, including assigning jobs to line servicer personnel using management system applications
Develop schedules for line servicer and technician appointments
Communicate with customers and direct inquiries
Support adherence to standard work scheduling policies and procedures
Assist with outage management as needed
Provide administrative support as needed

Skills

Key technologies and capabilities for this role

Work SchedulingAdministrative ProceduresOffice EquipmentOrganizational SkillsProblem SolvingPrioritizationCustomer ServiceTeamworkVerbal CommunicationWritten CommunicationOutage Management

Questions & Answers

Common questions about this position

What is the salary range for this position?

This information is not specified in the job description.

Is this a remote position, or is there a location requirement?

Candidates must reside within 25 miles of the onsite work location.

What skills are required for the Work Scheduling Asst Assoc role?

Required skills include organizational and analytic/problem solving skills, prioritization skills, customer focus and teamwork, and strong verbal and written communication skills.

What are the education and experience requirements?

A high school diploma or GED is required, along with 9 months of post high school experience utilizing administrative procedures and office equipment.

What makes a strong candidate for this role?

Strong candidates will have experience with administrative procedures and office equipment, plus demonstrated organizational, problem-solving, prioritization, customer focus, teamwork, and communication skills.