Video On Demand Technician 2 at Comcast

Centennial, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

Analytical & Troubleshooting Skills: Proven ability to identify root causes, resolve issues efficiently, and maintain high standards of accuracy
Technical Proficiency: Comfortable working with Microsoft (inferred from incomplete description)
Detail-oriented with strong technical acumen
Excellent communication skills
Proactive approach to problem-solving

Responsibilities

Content Publishing: Ensure all media assets and metadata are published to production environments in alignment with established service level agreements (SLAs)
Quality Assurance: Validate incoming media and metadata for accuracy and completeness; collaborate with content providers to resolve discrepancies and ensure compliance with technical specifications
Metadata Management: Identify and correct missing or inaccurate metadata to support proper asset placement, discoverability, and display
Standards Compliance: Confirm that all content adheres to current formatting, delivery, and metadata standards
Partner Coordination: Receive and process media deliveries from content partners, ensuring timely and accurate ingestion into systems
Operational Support: Assist VOD Coordinators by investigating and resolving issues identified during content review
Delivery Audits: Perform regular audits by comparing scheduled delivery lists against received assets to ensure completeness and accuracy
Issue Resolution: Leverage daily metrics and reporting tools to identify delivery gaps and proactively address issues with content partners
Relationship Management: Build and maintain strong working relationships with content partners and internal stakeholders to support seamless operations
Escalation & Troubleshooting: Address technical and operational issues within the video operations workflow, escalating as necessary to ensure timely resolution

Skills

VOD Platforms

Media Assets

Metadata Management

Content Delivery

Quality Assurance

Problem Solving

Technical Acumen

Communication

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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