10+ years of experience with end-user computing and infrastructure technical skills especially in the areas of Desktop, VDI, Remote Access, Windows OS Image Management, Endpoint Security, Application Packaging, Group Policy, Security Patching, Firmware and Device Drivers upgrade etc
7+ years of experience in design, architecture, and implementation of Microsoft Endpoint Configuration Manager (MECM/SCCM), Azure, and Intune infrastructure
7+ years of experience in end point design and management leveraging SCCM or MECM and Intune with proven experience in Windows OS deployment: in-place upgrade, OS refresh and replace, including VDI and DaaS (Citrix, Microsoft) solution implementation, OS Imaging for VDI environment, cloud desktop, user profile and thin client engineering
Responsibilities
Design and implement unified endpoint management solution for windows and mobile devices using Microsoft Endpoint Manager (MECM, Intune, Autopilot)
Create hybrid workplace solution roadmap, architecture and implementation approach from traditional Windows OS imaging to SCCM/MECM/Autopilot based Windows OS management for both on-prem physical end points, VDI and cloud-based desktop
Work with Microsoft Intune/Autopilot environment including device enrolment, implementing, and configuring auto provisioning scenarios, configuring profiles, managing device access and compliance, application management, managing security etc
Analyze existing processes and develop migration strategy from traditional to modern device management in cloud without impacting any of services
Understand inhouse developed and traditional Windows OS build creation & maintenance processes thoroughly
Plan an Operating System deployment strategy using MECM/SCCM and Intune Autopilot to implement both imageless solution as well as hardware independent custom images to support multiple hardware types and OS architectures, perform Windows upgrades, driver management, and the certification of new hardware devices
Implement solutions using MECM/SCCM and Intune to build and maintain virtual desktops in Azure with custom images
Define and handle endpoint profiles throughout the enterprise from design to deployment and steady state
Enhance forward-looking standards and solutions using MECM/SCCM and Intune to simplify deployment of windows, security, and third-party updates in timely manner to all devices globally including on-prem, cloud-based as well as remote internet-based
Lead, maintain, and support Microsoft Endpoint Configuration Manager, Azure, and Intune infrastructure to for configuration changes, software updates, and system upgrades
Provide health and performance insights as well as trend analysis using Azure monitoring, endpoint analytics etc
Identify system problems and develop innovative solutions to improve processing efficiency and stability
Engage with cross functional teams in other technology initiatives and projects
Provide escalation support and collaborate with technology teams to troubleshoot issues and provide resolutions
Create supporting documentation for various audiences