Veterinary Client Services - Front desk - Overnight at P3 Veterinary Partners

Woodbridge Township, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Veterinary, HealthcareIndustries

Requirements

2+ years of high-level customer service experience REQUIRED (veterinary or medical setting preferred)
Demonstrated ability to deliver gold-standard service in a fast-paced environment
Exceptional communication, active listening, and interpersonal skills
Compassionate, client-focused, and solutions-oriented
Professional in appearance, demeanor, and work ethic
Discreet, honest, and committed to confidentiality
Eager to collaborate, learn, and grow within a supportive team
Self-motivated
Ability to work independently and collaborate with overnight patient care team
Adaptable, maintains professionalism during busy and quiet times
Ensures hospital protocols and policies are followed
Availability for schedule: Thursday, Friday, Saturday, and Sunday, 4pm - 2:30am

Responsibilities

Greet clients with professionalism, warmth, and empathy
Actively listen to client concerns, acknowledge their needs, and provide compassionate support
Facilitate smooth check-in and check-out processes
Book appointments with attention to detail and efficiency
Process payments and discuss financial matters with clarity, sensitivity, and respect
Serve as a liaison between clients and clinical staff, ensuring seamless communication
Contribute to a positive, team-focused environment
Stay productive, proactive, and engaged throughout overnight shift
Deliver exceptional client care and teamwork in dynamic emergency environment

Skills

Key technologies and capabilities for this role

Client ServiceCustomer ExperienceVeterinary ReceptionFront DeskIndependent WorkerTeam CollaborationProactiveOvernight Shift

Questions & Answers

Common questions about this position

What is the schedule for this position?

The schedule is Thursday, Friday, Saturday, and Sunday from 4pm to 2:30am.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience is required for this Client Services role?

Candidates need 2+ years of high-level customer service experience.

What kind of work environment can I expect at GSVS?

GSVS offers a collaborative, growth-oriented environment where excellence is recognized and rewarded, with a team-focused atmosphere in a dynamic emergency setting.

What makes a strong candidate for this overnight front desk position?

The ideal candidate is a self-starter who excels independently and collaboratively, is client-focused, adaptable, professional during busy or quiet times, and follows hospital protocols.

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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