Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, FashionIndustries
Requirements
- Erfahrung im Einzelhandel oder im Umgang mit Kund*innen (erwünscht, aber kein Muss)
- Gute Deutsch- oder Englischkenntnisse
- Positives Auftreten und positive Attitude
- Teamplayer, der Kolleg*innen unterstützt
- Verfügbarkeit für Früh- und Spätschichten (bis 20:30) sowie Samstage
- Teilzeitverfügbarkeit (15h oder 20h pro Woche)
- Identifikation mit Zalando und Nachhaltigkeitszielen
Responsibilities
- Kunden begrüßen, hilfsbereit sein und positives Einkaufserlebnis schaffen
- Für gut sortierten und attraktiven Store auf der Fläche und in der Anprobe sorgen
- Kassiervorgänge professionell und effizient abwickeln
- Reklamationen und Retouren schnell bearbeiten
- Als letzter Eindruck für tolles Kundenerlebnis sorgen
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the working hours for this sales position?
The role is part-time with 15h or 20h per week, including early and late shifts up to 20:30 as well as Saturdays.
What benefits does Zalando offer to employees?
Benefits include an employee stock program, 40% discount on fashion and beauty products sold by Zalando, 30% discount on Zalando Lounge, discounts with external partners, two paid volunteer days per year, at least 27 vacation days, planned working hours, compensated overtime up to 25%, and relocation support.
What skills or experience are required for this sales role?
Experience in retail or customer service is preferred but not required; good German or English communication skills, positive attitude, and being a team player are essential. Flexibility for early/late shifts and Saturdays is needed.
What is Zalando's company culture like?
Zalando emphasizes an inclusive vision for the European fashion market, evaluating candidates based on qualifications and performance regardless of gender identity, sexual orientation, ethnicity, religion, or disability status. They focus on diversity and inclusion, sustainability, and creating great customer experiences.
What should I include in my application for this role?
Focus on why you are perfect for the role, highlighting your qualifications, performance, and fit; avoid adding photos, age, or marital status to your resume. Inform them of any support needs for the application process.
Zalando
European online fashion retail marketplace
About Zalando
Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.
Berlin, GermanyHeadquarters
2008Year Founded
$149.8MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
10,001+Employees