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The role is based at the call center operations in Maslak on the European side of Istanbul.
Candidates need to be associate's or bachelor's degree graduates, have at least 1 year of call center experience, strong phone expression and persuasion skills, solution-oriented mindset, proficiency in Microsoft Office programs like Excel and Word, fast typing skills, ability to maintain effective relations with international partners, team-oriented with strong communication skills, and for male candidates, completed military service.
The job involves maintaining and updating the company database through data entry and research, recording call logs, ensuring data accuracy for high-quality outputs, meeting customer needs via the call center to ensure satisfaction, and transferring paper information to electronic format or coding data.
IQVIA is a leading global provider in health sector information and technology services with clinical research in over 100 countries and a team of over 90,000 people; the role is in a call center environment emphasizing teamwork and customer satisfaction.
Advanced analytics and clinical research services
IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.