Wander

Vacation Rental Maintenance Manager

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Social ImpactIndustries

Requirements

Candidates should have over 6 years of vacation rental management experience, expert knowledge in preventative maintenance, a positive uplifting attitude, and the ability to work well with others.

Responsibilities

The Vacation Rental Maintenance Manager will be solely responsible for the care of 5 to 10 homes, scheduling preventative maintenance, coordinating with local vendors, and submitting insurance claims for guest damage. They will also contribute to internal databases with home information, provide live support for guest inquiries that AI cannot answer, review cleaning photos and inspector reports to ensure homes are maintained to perfection, onboard new cleaning crews and home inspectors as needed, and maintain high standards of excellence at the properties.

Skills

Preventative Maintenance

Vendor Coordination

Guest Inquiry Handling

Database Management

Cleaning Crew Management

Home Inspection

Damage Assessment

AI Language Models

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Key Metrics

Austin, TexasHeadquarters

2011Year Founded

$31.1MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Paid Vacation

Risks

High competition from startups using social media to capture market share.

Over-reliance on luxury market segment vulnerable to economic downturns.

Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.

The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.

Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.

Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.

Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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