Ability to carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, address and escalate concerns
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity, work collaboratively and respectfully as a team
Maintain speed, agility, innovation, and adaptability
Maintain a friendly and positive attitude
Deliver service excellence, resolve and de-escalate member concerns
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Work to deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans executed, visible accurate signage, clean and organized inside and out)
Understand how to access and read production and/or financial performance reporting for the department
See the connection between consistent execution and business impact
Responsibilities
Provide members with prompt and courteous service and assistance
Maintain high standards of safety and sanitation for members and team members
Maintain cleanliness of all areas of the club, including sales floor, offices, restrooms, outdoor grounds, and parking lot
Gather and return carts and flatbeds from the parking lot to the club entrance
Remove trash or debris from the parking lot, cart corrals, and exterior of the club
Ensure carts are well-stocked at the club entrance
Verify all carts are in working order and clean; remove unsuitable carts
Return new and unused merchandise to the sales floor
Perform maintenance and cleaning duties: wet and dry mopping, sweeping, vacuuming, carpet extracting, washing glass, emptying trash receptacles, pulling pallets
Maintain outdoor grounds including cart corrals, sidewalks, and outdoor trash receptacles
Prioritize maintenance and cleaning responsibilities across the club efficiently