User Experience Strategist, Specialist at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Undergraduate degree or equivalent combination of training and experience in a creative or technical field
Minimum five years of industry/field experience
Expert in all areas of user experience design (service design, interaction design, visual design, user research application, design thinking)
Deep investment and financial services acumen. Knowledge and experience with professional buyers and the intermediated client audience preferred
A high degree of creativity, empathy, passion, and problem-solving ability
Experience with product design methodologies, including double- or triple-diamond and lean UX
Proven experience solving complex communication problems and designing world-class experiences for large-scale programs
Expert communication skills

Responsibilities

Partner with a cross-functional team, across the enterprise, and with intermediary clients to define, design, and execute world-class end-to-end advisor and intermediary experiences for Vanguard Investor Choice
Simultaneously be collaborative and embody an ownership mindset to design and execute on the full scope of the design thinking process
Form internal and external stakeholder relationships to ensure alignment of business and client needs
Possibility for limited travel domestically as needed to collaborate with external client and business stakeholders
Balance business and client needs to uncover innovative solutions
Employ narrative storytelling techniques in developing materials for presentation to stakeholders and leadership
Lead stakeholders and clients in documenting the intersection of people, processes, and products through the creation of service journeys, user task flows and service blueprints for both current and future state
Design and maintain user-centered, empathy-driven design artifacts (personas, archetypes, mindsets) based on user research, that are detailed and specific enough to guide design decisions
Utilize human-centered design methods to plan, facilitate, and synthesize outcomes from design thinking workshops
Define and solution for complex problems by applying qualitative and quantitative research, conceptualization, interaction design, and visual design principles to execution
Partner with UX researchers to conduct and synthesize research and data insights to improve the end-to-end user experience. Analyze data and client feedback to make critical design decisions
Leverage internally-approved generative AI tools to gain efficiency for routine and repetitive UX tasks, enabling the candidate to focus on higher-value strategic and creative efforts
Develop and leverage a professional network to foster collaboration across the enterprise, to support business initiatives, and to improve the ability of the department in resolving issues
Stay resilient and provide positive energy in the face of ambiguity

Skills

Key technologies and capabilities for this role

UX StrategyUX DesignDesign ThinkingUser ResearchStakeholder ManagementNarrative StorytellingProduct DesignCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This is a hybrid disciplinary role, with possibility for limited domestic travel as needed to collaborate with external clients and stakeholders.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the User Experience Strategist role?

Key skills include leading UX strategy and design, human-centered design methods, design thinking processes, narrative storytelling for stakeholders, and leveraging generative AI tools for UX tasks.

What is the company culture like at Vanguard for this team?

The team consists of self-starters who are tenacious and relentlessly curious, passionate about setting a new standard for digital experiences and leading Vanguard into the future.

What makes a strong candidate for this UX Strategist position?

A strong candidate is a highly motivated senior UX professional who can direct client UX strategy, collaborate across enterprise teams and external stakeholders, embody an ownership mindset, and balance business and client needs through research-driven design.

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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