User Experience Product Design, Specialist at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Proven experience in UX design with a strategic focus, preferably in financial services or complex domains
Strong conceptual and systems thinking, with the ability to connect user insights to long-term product vision
Expertise in design thinking, lean methodologies, and user-centered design practices
Comfortable leading workshops, presenting to stakeholders, and driving cross-functional alignment
Skilled in using qualitative and quantitative data to inform design decisions
Familiarity with financial planning concepts and client journey mapping is a plus
Minimum five years of industry/field experience in user experience

Responsibilities

Lead design efforts for financial planning tools, with an immediate focus on financial goals experiences
Translate strategic business objectives into actionable design solutions that resonate with users
Conduct and synthesize user research to inform design direction and validate concepts
Develop wireframes, prototypes, and high-fidelity mockups that support iterative testing and refinement
Collaborate cross-functionally to ensure design feasibility, consistency, and alignment with product strategy
Apply prioritization frameworks to balance feasibility, viability, and desirability in design decisions
Champion a client-first mindset, ensuring that all design work reflects empathy, clarity, and usability
Designs complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms, while utilizing established brand standards
Develops user experience interface architecture strategies to support and improve the user interface. Leads cross-family initiatives to meet business and marketing goals
Partners with cross-departmental teams and business leaders to prioritize UX efforts that align with business objectives. Helps translate user needs and feedback into actionable product features. Coordinates and delivers design, prototype, and documentation to improve the user experience
Collaborates with research and data analytics teams to incorporate quantitative and qualitative data into the design process, ensuring decisions are informed by user insights. Leverage experimentation to validate hypothesis across the feasibility, desirability, and viability spectrum
Analyzes market trends, competitive analysis, OKRs, and user behavior to develop UX strategies that inform design decisions and product direction
Advocates for user-centered design solutions that evolve with changing business goals and user needs, while keeping a close eye on emerging technologies and design trends
Ensures our UX practices align with industry standards and yield minimum waste. Trains and mentors junior staff in best practices of user experience design. Provides guidance, training, and motivation
Develops and leverages a professional network across the enterprise to foster collaboration within the department to support department-wide initiatives, and to advocate for UX having a voice in the decision-making and planning process
Participates in special projects and performs other duties as assigned

Skills

UX Design

Product Design

Wireframes

Prototypes

High-Fidelity Mockups

User Research

Design Thinking

Lean Methodologies

User-Centered Design

Systems Thinking

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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