Support Engineer (Remote Contractor, Latin America)
RutterSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Automotive, RetailIndustries
Requirements
- Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality
- Knowledge of Point of Sale systems, phone, and in-person selling techniques
- Ability to leverage digital tools, handheld technology, and systems for sales, service, business decisions, safety alerts, product information, and training
- Ability to operate cash registers, process transactions, track and monitor returns and special orders, maintain accurate inventory, audit, safety, and compliance standards
- Ability to communicate equipment, tools, and supplies needs, report complaints, safety hazards, and problems, complete paperwork, logs, and documentation
- Ability to ensure merchandise is packaged, labeled, and stored per company policies, identify member needs, assist with purchasing decisions, and resolve issues
- Ability to collaborate with team members, educate and mentor associates, develop interpersonal skills for customer service
- Ability to comply with company policies, procedures, standards of ethics and integrity, use Open Door Policy
- Ability to complete work assignments and priorities using policies, data, resources; collaborate with managers, co-workers, customers; identify priorities and deadlines; communicate progress; adapt to change, difficulties, and feedback
Responsibilities
- Collaborate with team members to fulfill sales and service requests; educate other associates on tools, tasks, resources; mentor new technicians; communicate and develop interpersonal skills for safe and efficient customer service
- Demonstrate knowledge of safety, compliance, tire/battery guidelines, service standards, equipment, TPMS, product specs, seasonality, POS systems, and selling techniques
- Leverage digital tools to plan and drive sales, improve service experience, elevate associate engagement; use handheld tech for business decisions on services, safety, products, training; adapt to new tools and encourage others
- Communicate equipment/tools/supplies needs to TBC Lead; track/monitor returns and special orders; operate cash registers; process transactions; work hands-on in physical area; maintain inventory, audit, safety, compliance
- Report TBC complaints, safety hazards, product/service/work area problems; complete paperwork, logs, documentation; ensure merchandise packaged/labeled/stored per policies
- Identify member needs; assist with purchasing decisions; resolve issues and concerns
- Act as brand advocate valuing member experience; model high-quality service/products; develop/influence/inspire team in respectful, supportive, team-oriented style; assist in training
- Comply with company policies/procedures/ethics by implementing action plans, using Open Door Policy in business processes
- Complete assignments/priorities using policies/data/resources; collaborate with managers/co-workers/customers/partners; identify priorities/deadlines/expectations; carry out tasks; communicate progress; recommend improvements; adapt to change/feedback
Skills
Tire Service
Battery Service
TPMS
Point of Sale Systems
Customer Service
Inventory Management
Safety Compliance
Equipment Operation
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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