Tire Service Advisor
Dealer Inspire$57,782 - $62,920/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Adheres to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations
- Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques
- Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy
- Leverages technology, digital tools, and handheld devices to plan sales, improve service experience, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools among team members
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in business processes
- Uses Sam’s Garage, product knowledge, and reference materials effectively
Responsibilities
- Maintains facility and sales floor safety and standards
- Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages
- Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise
- Monitors the status of tire and battery orders daily and assists members with appointments for installation; communicates lead time changes and order cancellations to members and makes alternative suggestions
- Assists members with tire maintenance and repair services
- Provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, resolving concerns, recommending safest and most suitable products, explaining warranties, and ensuring best service and value
- Drives sales and service excellence in the TBC by communicating value of merchandise and services and collaborating with associates to promote TBC offerings
- Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage, identifying waiting members, understanding service queues and time requirements, prioritizing appointments for efficiency, re-prioritizing members, and making recommendations to TBC Team Lead or Technicians
- Serves as a brand advocate by valuing member experience, modeling high quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training
- Provides products and services to members in accordance with company policies by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise and supplies, and completing/maintaining documents
- Operates hardware (e.g., cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers and co-workers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
Is remote work available for this role?
This information is not specified in the job description.
What key skills are required for the Tire and Battery Service Advisor role?
Key skills include knowledge of safety and compliance protocols, tire and battery industry guidelines, TPMS systems, product specifications, and using technology like digital tools, handheld devices, and Point-of-Sale systems.
What is the company culture like in this role?
The culture emphasizes expert member service, driving sales excellence through collaboration with associates, prioritizing service efficiency, and serving as a brand advocate by modeling high-quality service and training team members.
What makes a strong candidate for this position?
Strong candidates demonstrate product knowledge, excellent member service skills, ability to prioritize workflows efficiently, and experience leveraging technology for sales and operations.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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