Tire Service Advisor
Dealer Inspire$57,782 - $62,920/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques
- Ability to use Sam’s Garage, product knowledge, and reference materials
- Proficiency with digital tools, handheld devices, and technology for sales planning, service experience, real-time decisions, and training
- Strong interpersonal skills and ability to effectively engage with people, including handling challenging situations with professionalism and empathy
- Ability to operate hardware (e.g., cash registers), TBC equipment properly and safely, forklifts, and handle hazardous materials
- Understanding of company policies, procedures, steel standards, ethics, integrity, Open Door Policy, and business processes
Responsibilities
- Maintain facility and sales floor safety and standards by adhering to safety policies, conducting safety sweeps, following forklift and hazardous material handling, complying with steel standards, and reporting unsafe situations
- Organize, stock, zone, and merchandise TBC sales floor according to policies, handle claims, returns, shrink, and damages
- Present and maintain merchandise by stocking, setting up, cleaning, organizing displays, removing damaged goods, signing, pricing, and securing fragile/high-shrink items
- Monitor tire and battery orders daily, assist with installation appointments, communicate lead time changes/cancellations, make alternative suggestions, and assist with tire maintenance/repair services
- Provide expert member service by greeting members, identifying needs, assisting with purchases/services, resolving concerns, recommending products, explaining warranties, and ensuring best service/value
- Drive sales and service excellence by communicating merchandise/services value and collaborating with associates to promote TBC offerings
- Triage and prioritize service workflow in TBC bays using Sam’s Garage, manage queues, understand service times, prioritize appointments, re-prioritize members, and make recommendations to Team Lead/Technicians
- Leverage technology for operations, engagement, sales planning, service improvement, real-time decisions, product info, training, and tool adoption
- Serve as brand advocate, value member experience, model high-quality service/products, develop/influence team members, assist in training, and address roadblocks
- Assist with purchasing/service decisions, complete vehicle service requests/tests, receive/store/dispose of merchandise/supplies, maintain documents
- Process member purchases, payments, returns, refunds, exchanges using appropriate procedures for memberships/payment types
- Comply with company policies/procedures/standards by implementing action plans and using Open Door Policy
- Complete work assignments/priorities using policies, data, resources, and collaboration with managers/co-workers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
Is remote work available for this role?
This information is not specified in the job description.
What skills are required for the Tire and Battery Service Advisor role?
Required skills include knowledge of safety and compliance protocols, tire and battery industry guidelines, TPMS systems, product specifications, and using digital tools like Sam’s Garage and handheld devices.
What is the company culture like for this position?
The culture emphasizes member service excellence, safety standards, team collaboration, training team members, and serving as a brand advocate by valuing the member's experience.
What makes a strong candidate for this Tire and Battery Service Advisor role?
Strong candidates demonstrate expertise in tire and battery products, excellent member service skills, ability to prioritize workflows, knowledge of safety protocols and technology tools, and experience training team members.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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