(USA) Software Engineer III

Software Engineer III – Full Stack Customer Care Technology

Employment Type: Full time

Position Overview

Join Walmart as a Software Engineer III in our Global Technology EBS team, focusing on Full Stack Customer Care Technology. This role offers the opportunity to impact over 240 million global customers. Walmart is a Fortune #1 company committed to fostering a culture where employees feel comfortable bringing their whole selves to work. Our mission extends beyond our stores, making us a world leader in belonging, sustainability, and community involvement. From day one, you will be empowered and equipped to do the best work of your life.

Walmart’s Enterprise Business Services (EBS) is a critical component of Walmart Global Tech, comprising seven exceptional teams that deliver world-class technology solutions and services. EBS sets the standard for operational excellence and utilizes emerging technology to support millions of customers, associates, and stakeholders globally. Joining EBS provides a path for limitless growth, relentless innovation, and the opportunity to set new industry standards that shape the future of Walmart.

As a Software Engineer III – Full Stack Customer Care Technology, you will own complex development initiatives aimed at modernizing and transforming our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across both front-end and back-end, while also mentoring team members and promoting best practices.

Note: This role is not eligible for current or future immigration support and/or sponsorship.

About the Team

Our customer care team is dedicated to providing exceptional, cutting-edge agent tools for the customer care business. We have developed a proprietary CRM solution tailored to our specific needs, allowing us to deliver personalized solutions that meet our customers' requirements. Furthermore, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. These tools collectively empower our agents to deliver outstanding customer care that distinguishes us.

What You'll Do

• Participate in the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
• Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
• Implement backend services using Java, Spring Boot, and REST APIs, adhering to best practices for distributed systems.
• Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful project delivery.
• Contribute to code quality through code reviews, mentoring, and implementing best practices in unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve complex production issues, and guide root cause analysis efforts.

What You Will Bring

• 3+ years of experience in full stack software development.
• Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.
• Strong backend experience with Java, Spring Boot, REST API design, and microservices.
• Experience in building distributed systems with Kafka or other messaging frameworks.
• Cloud experience (preferably Azure) and a deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).
• Solid grounding in data structures, algorithms, and software architecture.

Preferred Qualifications

• Familiarity with CRM platforms or customer support tools.
• Experience with containerization (Docker, Kubernetes) and observability tools.

Company Benefits

At Walmart, we offer competitive pay, performance-based bonus awards, and other great benefits designed for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k) and more.