Auto IME Customer Service Admin
Blank StreetSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Ability to drive sales and financial performance through merchandising, pricing, inventory management, budgeting, forecasting, and assessing trends
- Skills in providing customer service, including acknowledging customers, identifying needs, assisting with purchases, resolving issues, promoting products, and maintaining a safe environment
- Knowledge of Auto Care Center and automotive products/services, including explaining them and ensuring technician training/certification
- Capability to maintain the Auto Care Center, sales floor, and service area, including stocking, rotating, organizing, cleaning, signing, pricing, securing merchandise, handling claims/returns, zoning, ordering supplies, and monitoring environmental/OSHA compliance
- Experience in coordinating job-related activities, developing stakeholder relationships, supporting plans, setting goals, measuring progress, identifying improvements, and promoting adaptability/learning
- Supervisory skills, including hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset
- Commitment to company policies, ethics, integrity, Open Door Policy, and Walmart values (e.g., Respect the Individual, Act with Integrity, Serve Customers/Members)
- Ability to build high-performing teams, embrace diversity, foster belonging, communicate effectively, attract/retain talent, maintain integrity, and deliver customer-focused results
Responsibilities
- Drive sales and financial performance in the Auto Care Center by managing merchandise, pricing, inventory, budgeting, forecasting, and correcting deficiencies to meet goals
- Provide customer service by assisting customers, processing requests/service orders, explaining products/services, ensuring technician training, staging vehicles, and supporting workflow
- Maintain the Auto Care Center and service area by stocking/rotating merchandise, removing damaged goods, organizing displays, signing/pricing, securing items, maintaining equipment, handling claims/returns, zoning, ordering supplies, and ensuring compliance/safety
- Coordinate and oversee job activities by building stakeholder relationships, supporting initiatives, communicating goals, measuring progress, addressing improvements, and promoting learning
- Supervise and develop associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging
- Ensure compliance with policies/procedures, support mission/values/ethics, implement action plans, and utilize Open Door Policy
- Build high-performing teams, embrace differences, create belonging culture, collaborate, communicate positively, attract/retain talent, model integrity, and prioritize customer results
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the salary range for the Auto Care Center Coach role?
This information is not specified in the job description.
What key skills are needed for this role?
Key skills include driving sales and financial performance, providing customer service, maintaining the Auto Care Center, coordinating job-related activities, and supervising associates.
What is the company culture like for this position?
The culture emphasizes building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and respecting the individual.
What makes a strong candidate for the Auto Care Center Coach role?
Strong candidates excel in sales and financial management, customer service, facility maintenance, team supervision and development, and upholding company values like ethics, integrity, and a belonging mindset.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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